Quality Analyst

Job OverviewMonitor and evaluate processes, services, or products to ensure quality standards are metAnalyze performance data and identify opportunities for improvementCollaborate with internal teams to maintain high-quality standards and complianceKey ResponsibilitiesReview and evaluate customer interactions, processes, or system outputs for quality complianceConduct quality audits and assessments based on company standardsIdentify process gaps and recommend improvementsPrepare quality reports and performance dashboards for managementProvide feedback and coaching to teams to improve performanceTrack quality metrics such as accuracy, compliance, and customer satisfactionMaintain documentation related to quality control processesAssist in implementing quality improvement initiativesEnsure compliance with company policies and industry regulationsRequired QualificationsBachelor’s degree in Business Administration, Quality Management, or related field2 to 5 years of experience in quality assurance or quality analysisStrong analytical and problem-solving skillsExperience working with quality monitoring frameworks and audit processesProficiency in Microsoft Excel and reporting toolsExcellent written and verbal communication skillsAbility to work independently in a remote environmentPreferred QualificationsExperience in customer service, BPO, software testing, or operations quality rolesFamiliarity with quality standards such as ISO or Six SigmaExperience using CRM or ticketing systemsCertification in quality management or process improvement