Quality Management Resource

Quality Management Resource Location: Chicago, IL/ Libertyville, IL Contract-to-hireEducation & Required Experience:10+ years of experience in Quality Management or Operational Excellence roles, preferably in a technology, SaaS, or enterprise services environment.Demonstrated experience managing or improving client-facing operational processes, especially quote-to-cash or quote-to-billing.Proven ability to implement issue tracking and continuous improvement systems.Strong analytical and problem-solving skills; proficiency in data analysis and reporting tools (e.g., Excel, Power BI, Tableau).Familiarity with CRM and ERP systems (e.g., Salesforce, NetSuite, SAP).Excellent communication and stakeholder engagement skills.Nice to Have SkillsCertification in Lean, Six Sigma (Green Belt or Black Belt), or similar is a plus.Experience working as a contractor or in a consulting capacity.Familiarity with ITIL, ISO 9001, or similar quality management systems.Ability to work independently in a fast-paced, ambiguous environment.Experience with customer journey mapping and VoC (Voice of the Customer) programs