Receptionist/ Administrative Assistant

About MyPlace HealthmyPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets.About This RoleAre you a friendly, organized, and compassionate professional who loves creating a warm and welcoming environment? As a Receptionist in our PACE (Program of All-Inclusive Care for the Elderly) center, you’ll be the first smiling face our participants, visitors, and team members see each day. Your role is more than just answering phones and managing front desk operations—you’ll be a key part of a mission-driven team dedicated to providing exceptional care and support to older adults.If you thrive in a people-focused, fast-paced setting, enjoy helping others feel at home, and love keeping things running smoothly, we’d love to meet you! Come be a part of something meaningful and make a real difference in the lives of those we serve.What Does Success Look Like As Our Team Member?Welcome every guest with warmth: Greet participants and visitors, manage check-in/check-out, and ensure accurate documentation in CRM/EHR systems.Be the voice of the center: Answer all incoming calls, route them to the appropriate departments, take clear messages, respond in a timely manner, and document all interactions in the EHR.Keep our front door shining: Maintain an organized, welcoming, and professional reception area.Connect people to care: Send referrals and eligible prospective participants to the Outreach Team to support enrollment and access to services.Stay calm in urgent moments: Respond to emergency calls according to established policies and procedures.Handle mail with care and confidentiality: Process all mail and packages, distribute them promptly, and protect participant privacy in accordance with HIPAA and organizational policies.Orchestrate schedules and spaces: Maintain the office calendar and conference rooms, and assist with activity and meeting setup.Open and close with confidence: Support opening and closing of the facility, ensure all systems are functioning properly, and report any issues identified.Keep the team stocked and ready: Manage office supplies and break room inventory for the center, including ordering and maintaining supplies for all team members.Support new team members from day one: Assist hiring managers with onboarding new employees to help them feel welcomed and prepared.Be part of participants’ daily experience: Support the center’s day-to-day functioning, including day center activities, meal services, and escorting and assisting participants as needed.Help us stay organized and informed: Assist in preparing various reports for the center.Support quality and compliance: Assist in DHCS, CMS, and other audits as required by the PACE program.Jump in where it matters most: Assist with special projects as needed, providing administrative and organizational support to ensure smooth execution.Pitch in as a team player: Perform other duties as assigned to support participants, visitors, and the center team.What Does An Ideal Candidate Look Like?Education that sets you up for success: High School Diploma or GED is required.Front office experience in healthcare: 1–2 years of experience working in a front office within a healthcare facility, handling check-in, phones, scheduling, and patient or participant interactions.Strong administrative and computer skills: Comfortable with standard office procedures including filing, record-keeping, using office equipment and supplies, and working with common computer software and electronic systems.Heart for serving older adults: Experience working with frail elderly populations is preferred and helps you show up with extra patience, empathy, and respect.Language skills that build connection: Bilingual in English and a second language commonly spoken in Los Angeles such as Spanish, Cantonese, Tagalog, Mandarin, or Korean is highly valued and helps you connect more deeply with participants and families.Commitment to safety and preparedness: Proof of current CPR/BLS certification, or willingness to obtain within 30 days of hire, is preferred to ensure you are ready to support in an emergency.The Fine PrintWork Location: This role is 100% on-site at our South Los Angeles location (90221), giving you the opportunity to stay closely connected with the team and our participants.Schedule: Monday through Friday, with consistent hours from 8:00 AM to 5:00 PM so you can plan your workday and life with ease.What To Expect From The Work EnvironmentFront-and-center at our PACE Center: This role is based at the front desk of our PACE Center, in a busy, lively clinic and office environment.Right in the heart of the action: You’ll work indoors with frequent interaction in the lobby and reception area, participant common areas, and nearby administrative offices.A hub of daily activity: The reception area is a high-traffic space with regular foot traffic from participants, family members, caregivers, vendors, and team members.Lively, but professional noise level: Expect typical clinic and office sounds throughout the day, including ringing phones, conversations, wheelchairs and walkers in motion, and occasional overhead announcements.Tech at your fingertips: Frequent use of a computer, multi-line phone system, printer, and other standard office equipment is part of your daily routine.On the move around the center: Periodic walking throughout the center may be needed to escort visitors, deliver documents, or coordinate with clinical and operations teams.Healthcare setting with safety in mind: As this is a healthcare environment, there may be occasional exposure to participants who are ill, and you will be expected to follow infection control practices and use provided PPE when needed.Designed with accessibility and dignity in mind: The reception and common areas are built to be accessible and welcoming for older adults, including those using canes, walkers, or wheelchairs.The Physical Requirements:Ability to sit and stand at the reception desk for prolonged periods while greeting participants and visitors. Frequent walking throughout the center to escort participants/visitors, deliver documents, or coordinate with team members. Ability to bend, reach, and stretch to access files, supplies, and equipment at various heights. Manual dexterity to operate a computer, keyboard, mouse, multi-line phone, copier, and other standard office equipment. Visual ability to read computer screens, printed documents, insurance cards/IDs, and small print. Hearing ability to clearly understand phone calls, overhead announcements, and in-person conversations, including individuals who may speak softly or have accents. Ability to occasionally push or pull doors and assist with opening/holding doors for participants using mobility aids (no direct lifting of participants). Ability to occasionally lift and carry up to 20–25 pounds (e.g., boxes of supplies, paper, light equipment). Comfort wearing appropriate personal protective equipment (PPE), such as masks or gloves, when required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Be the Warm Welcome at the Heart of Our PACE CenterWhen you join us as a Receptionist, you become so much more than “the person at the front desk”. You become the first smile, the reassuring voice, and the steady presence that helps our participants feel at home. If you’re excited by the idea of making every interaction count, supporting a mission-driven team, and brightening the day for older adults and their families, we would love to meet you and explore whether this could be your next home too.Your ApplicationPlease submit your resume/CV.Our Commitment to Diversity, Equity and InclusionAt myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging. We pride ourselves to be an equal opportunity employer. People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.COVID-19 Vaccination PolicyAt myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.Beware of Scams and Fraud Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.What’s In It for You?At myPlace Health, we believe that when we take exceptional care of our people, they can take exceptional care of our participants. That’s why we’ve built a comprehensive, people-first rewards package designed to support your well-being—professionally, financially, and personally.Here’s a snapshot of what you can look forward to:Competitive Pay & Total RewardsWe offer a strong base salary along with a total rewards package that reflects your experience, education, certifications, and the location of your role. For onsite roles, we adjust pay based on local markets; remote roles are aligned to national pay benchmarks.Performance-Based IncentivesOur industry-leading incentive plan recognizes your contributions and rewards success based on the performance of both your team and the organization.Ongoing Growth & FeedbackYou’ll receive two performance reviews per year (when applicable), giving you the chance to grow, reflect, and celebrate your achievements.Plan for Your FutureTake advantage of our 401(k) plan with an employer match—because your future matters.Health Coverage that Fits Your LifeChoose from six medical plans, with up to 80% of premiums covered for employees and 75% for dependents.More Than Just MedicalWe’ve got you covered with dental and vision insurance, FSA/HSA options, short- and long-term disability, basic life insurance, and additional benefits like accident, critical illness, and hospital indemnity coverage.Generous Time OffRecharge with 20 days of PTO to start, 12 paid holidays, and 2 floating holidays each year.Support for Your LearningWe prioritize your professional development with a generous CME/CEU budget, dedicated time off for learning, and ongoing growth opportunities.Family Comes FirstOur family-friendly culture includes paid parental leave and a child care stipend to help support you at home.