Receptionist

WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND’s #2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We are one of the best 5* luxury hotels in the country. “Conrad is Empowering and Bold”BenefitsWorking for Hilton means you are joining an international company with more than 9000 hotels across the globe and comes with numerous benefits, such as:Travel - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and FriendsTeam Member Gym – a dedicated team member gym with free access 7 days a weekBenefit – Discounted rates for Conrad Teams members across a wide range of High Street retailersDevelopment – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage MentorHolidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional daysMaternity & Paternity – Paid leave for those that qualifyOn shift – complimentary meals on duty & uniforms providedThe Job RoleA Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departmentsDemonstrate a high level of customer service at all timesAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsFollow company brand standardsAssist other departments, as necessaryThe ideal candidate should have:Previous experience in a customer-focused industryA completed high school certificate or equivalentA positive attitude and good communication skillsThe commitment to delivering a high level of customer serviceExcellent grooming standardsThe ability to work on your own and as part of a teamA competent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in cash handlingWork LocationsConrad DublinScheduleFull-timeBrandConrad Hotels & ResortsJobGuest Services, Operations, and Front Office