Receptionist

Main Purpose:The Receptionist must understand the importance of creating a positive and professional first impression on callers and visitors. To provide a concierge image of:- Being helpful and approachable to our guests and internal staff- To focus and to provide the very best in guest service- Reception areas must always be in a clean and neat environmentKnowledge Skills and Abilities, Key Responsibilities:Key Responsibilities       Attend to phone calls and transferring them to the appropriate person or department. Taking messages and forwarding them to the appropriate person, if neededDemonstrate keen awareness and initiative at the reception area, identifying needs early and ensuring efficient, friendly and professional serviceManage all mail and courier activities, including letterbox collection, distribution and documentationUpdating the telephone directory regularlyKnowledgeable in operating procedures for coffee machines, kitchen appliances and meeting room equipmentManage all booking arrangement for meetings and video conferences dial in setupRespond to requests for changing of lighting tubes, air-conditioning, toilet malfunctioning, etc and liaise with building maintenance team to service the requestsAttend to guests and serving of beverages and mealsOrdering and collection of food for Breakfast/Lunch meetings and Board meetingsSetting up tables and chairs for meal serviceMay be asked to work on some weekend for events and meetingsAssist with catering orders for events and meetingsManage and maintain accurate inventory records for dining and pantry items, including cutlery, glassware, serving wares, other pantry supplies and stationery for meeting roomsObserve and respond proactively to visitor flow, meeting room usage, and office activitiesKnowledge, Skills and AbilitiesMinimum 3 years of relevant experienceAbility to communicate effectively with team members to ensure smooth daily operationsAbility to work in a diverse environmentUnderstand the necessity for confidentialityMotivated, enthusiastic, organised and able to multitaskRelevant experience with good telephone etiquetteDemonstrate punctuality, reliability, and good teamworkDiploma and aboveKey Relationships and Department Overview:Internal and external stakeholders