Regional Operations Manager- ABA

MeBe is a provider of evidence-based therapies for children with autism and other special needs. Our mission is to empower families, professionals, and communities by educating and training them on evidence-based approaches. Our secret sauce? Play-filled, research-based care across multi-disciplines including OT, Speech and ABA.At MeBe, you’ll be offered more than a job. You’ll receive training and support to help you develop your career in Behavior Therapy and grow as an individual. You’ll work with extraordinary team members in ABA, OT and Speech who share a common goal, to help children with autism be their best selves. Your days will be filled with meaning and purpose.About You:You take pride in your work, pay attention to the small details and have a reputation for doing high quality work. You value transparency and operate with candor and compassion. You inspire others to be their best selves. You love to weave fun and laughter into whatever you do. Making a positive impact is what drives youYou value individuality and find yourself gravitating towards people with other interests who think outside the box, and push the status quo. Regional Operations ManagerThe Regional Operations Manager (ROM) serves as the operational leader for their assigned MeBe Learning Center, ensuring seamless day-to-day business operations, efficient staffing, exceptional client experiences, adherence to company policies and compliance standards and retention of staff. Working closely with the Senior Regional Director, Clinical Leadership, and cross-functional teams, the ROM drives performance, client satisfaction, and profitability while fostering a positive team culture.Key ResponsibilitiesOperational Leadership & Strategic AlignmentServe as the primary operational leader for the Learning Center, ensuring smooth non-clinical operations. Collaborate with cross-functional leaders (Revenue Cycle, Contracts/Credentialing, Scheduling, Business Development, Recruiting, People Operations) to address regional needs. Implement and enforce company policies and compliance standards. Participate in strategic planning with the SRD to position the region for operational excellence and growth. Client Experience & Relationship ManagementLead client, payer, and staff outreach to build strong relationships, ensure satisfaction, and generate referrals. Oversee client onboarding and discharge processes for a seamless transition. Maintain high client satisfaction scores through proactive issue resolution. Advocate for client needs and communicate with the Clinical Team to address concerns. Grow revenue by offering additional MeBe services where appropriate. Staffing, Productivity, & Team LeadershipManage BTs, BCBAs, and other site staff to ensure productivity, engagement, and compliance. Monitor daily operations and address issues promptly. Lead recruitment, onboarding, and retention efforts for assigned roles. Provide non-clinical coaching, feedback, and recognition to build a high-performance culture. Partner with Sr. BCBA to provide clinical training. Business Development & Sales SupportManage inbound leads and referrals; ensure timely follow-up and accurate documentation in Monday.com. Conduct proactive outreach to existing clients to strengthen relationships and encourage service expansion. Partner with Business Development Specialists on agency-specific growth strategies. Track lead conversion rates and maintain a healthy sales pipeline. Data, Reporting & Financial StewardshipBuild, analyze, and maintain operational and financial reports using Central Reach, Deputy, Monday.com, and Paylocity. Monitor site spend, utilization, and productivity to identify improvement opportunities. Manage budgets and contribute to quarterly and annual financial forecasts. Track and report KPIs to ensure alignment with revenue and profitability goals. Operations & Scheduling CoordinationOversee scheduling for all staff to optimize billable utilization and reduce cancellations or gaps. Manage and adjust schedules daily in Deputy/Central Reach to ensure coverage and efficiency. Greet guests and provide a professional, welcoming environment for clients and visitors. Maintain facility safety, cleanliness, and readiness; conduct quarterly safety checks and lead fire drills. Track and order supplies, maintain equipment, and coordinate repairs as needed. Support Learning Center administrative needs, including document management, event coordination, and social media updates. Qualifications & SkillsWork onsite in the clinic Monday–Friday during core business hours to collaborate with the team and support our families. Proven operational management experience in healthcare, education, or ABA therapy settings preferred. Strong leadership skills with the ability to manage multiple teams and priorities. Business Development and Client Engagement experience. Exceptional communication, problem-solving, and organizational skills. Proficiency with Central Reach, Deputy, Monday.com, Paylocity, or similar platforms. Performance MetricsAchievement of site-level revenue and profitability goals. Target utilization and productivity rates for all discipline met or exceeded. High client satisfaction and retention rates. Low staff turnover and high employee engagement. Effective scheduling with minimal unfilled sessions. Full compliance with safety, operational, and regulatory requirements. Perks and Benefits:Industry benchmarked, competitive pay based on experiencePay: $70,000-$80,000, depending on experience29 PTO DaysMedical, Vision, Dental for eligible employeesLife, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness InsuranceInvest in your mental health with access to free mental health sessionsProtect your pet with discounted pet insuranceSecure your future with our 401k programUnlimited employee referral bonusesTuition discounts available to all employees through our University PartnershipsExpansive treatment spaces in applicable locationsCompany sponsored, fun events for everyoneFor more information, please visit our website at www.mebefamily.comWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Compensation Range: $70K - $80K