Relationship Manager - Fulfilled by Shopee

About The TeamThe FBS Relationship Manager is responsible for onboarding existing sellers onto the Fulfilled by Shopee (FBS) program, managing relationships, resolving inquiries, and ensuring seamless seller support. The role involves analyzing seller performance, developing strategies, and collaborating with internal teams to optimize fulfillment operations.Job DescriptionSeller Onboarding & Management: Engage, educate, and support sellers in adopting FBSIssue Resolution: Address seller concerns and escalate issues to relevant teamsBusiness Planning & Analysis: Monitor seller performance, optimize operations, and drive order growthCross-functional Collaboration: Work with internal teams to improve fulfillment efficiency RequirementsA Bachelor’s degree in any discipline and fresh graduates are welcome to applyStrong analytical skills (proficiency in Google Sheets is required)Strong problem-solving and communication skillsTeam player with an aptitude for work and the drive to constantly outperform your KPIsExperience in e-commerce, account management, or seller operations would be an added advantage Excellent command of English and the ability to converse fluently in other languages (e.g. Bahasa Melayu, Mandarin) will be an added advantage