Reservations & Guest Support Specialist – Remote

Location: Remote (United States)About UsWe are a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and delivering a consistently positive client experience.Position OverviewThe Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries. This role is responsible for maintaining accurate records, assisting with confirmations and updates, and ensuring timely, professional communication throughout the coordination process.This position is well-suited for individuals who are organized, service-oriented, and comfortable working independently in a remote environment.Key ResponsibilitiesAssist with reservation requests, confirmations, and scheduling updatesRespond to guest inquiries via email, phone, and messaging platformsMaintain accurate records, calendars, and service documentationMonitor timelines to ensure changes and confirmations are processed correctlyProvide general guest support to ensure a smooth and positive experienceFollow established workflows and quality standardsCollaborate with internal team members to support daily operationsQualifications & SkillsStrong customer service and communication skillsHigh attention to detail and organizationAbility to manage multiple tasks in a remote work environmentBasic computer proficiency and ability to learn new systemsProfessional, reliable, and responsivePrevious experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.Work Environment & ScheduleFully remote positionFlexible scheduling may be availableTraining and ongoing guidance providedWhy Work With Destination KnotRemote work flexibilityStructured and supportive work environmentClear expectations and established processesOpportunity to build coordination and guest support skillsHow To ApplyQualified candidates are encouraged to submit an application for review. Selected applicants will be contacted regarding next steps.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.