Retail & Online Sales Officer

Sojojobfull-timeMid LevelNegotiableon-siteKathmanduSkills RequiredDigital MarketingSocial Media ManagementCanvaJob DescriptionJob Summary:We are looking for a dynamic and tech-savvy Retail & Online Sales Officer to drive both in-store and digital sales. This hybrid role involves assisting walk-in customers, handling online orders, engaging with customers through digital platforms, and ensuring a seamless shopping experience across all sales channels.Key ResponsibilitiesRetail Sales:Greet and assist customers in-store, understand their needs, and recommend suitable productsMaintain merchandise displays, stock levels, and store cleanlinessOperate the POS system for billing, returns, and exchangesUpsell and cross-sell products to increase average transaction valueSupport promotional activities and in-store eventsOnline SalesManage online sales channels (website, social media, third-party platforms)Handle inquiries and orders received via WhatsApp, Instagram, website, or other platformsCoordinate order processing, packaging, and shippingUpdate product listings, prices, and availability onlineRespond promptly to customer messages, reviews, and feedbackSupport basic digital marketing tasks, such as posting product content or storiesTrack and report on online sales performance and customer behaviorQualificationsBachelor’s degree or diploma in Business, Marketing, or a related field1–3 years of experience in retail and/or e-commerce salesStrong communication and interpersonal skillsBasic computer skills and familiarity with online platforms (e.g., Shopify, WooCommerce, or marketplace apps)Knowledge of social media channels used for business (Instagram, Facebook, WhatsApp Business, etc.)Customer-service oriented and sales-drivenFlexible to work weekends, holidays, or shift hoursPreferred SkillsExperience in fashion, beauty, lifestyle, or consumer electronicsFamiliarity with inventory software or order management systemsCreative mindset for product styling and online content postingKnowledge of basic graphic or photo editing tools is a plus (Canva, etc.)Work EnvironmentCombination of physical retail store and digital work (may include light photography or social media posting)Fast-paced, customer-focused team environmentOpportunities for growth in sales strategy, e-commerce, or brand developmentOther Jobs at sojojobSEE ALLMid Finance OfficerSojojobfull-timeon-siteSenior UI/UX DesignerSojojobfull-timeon-siteMid Database AdministratorSojojobfull-timeon-siteSenior Laravel DeveloperSojojobfull-timeremoteMid System AdministratorSojojobfull-timeon-siteSenior Cloudflare Developer PlatformSojojobfull-timehybridDevops EngineerSojojobfull-timeon-siteSenior Software ArchitectSojojobfull-timeon-sitePython Backend DeveloperSojojobfull-timeon-siteR&D and Delivery LeaderSojojobfull-timeon-siteFront Desk OfficerSojojobfull-timeon-siteAnalystSojojobfull-timeon-site