Retail Supervisor

OB ROLE Property Operations & Tenant Management – The Retail Property Supervisor is responsible for the day-to-day management and supervision of retail properties, ensuring smooth operations, tenant satisfaction, facility maintenance, safety, and compliance. This includes overseeing on-site staff, coordinating vendors, conducting inspections, supporting leasing activities, tenant move-ins/move-outs, handling permitting processes, lease renewals, activations, events, finance coordination, and maintaining records to optimize the operational efficiency and overall value of the retail assets.Roles & ResponsibilitiesSupervise and oversee daily operations of assigned retail properties, ensuring a clean, secure, and welcoming environment for tenants and visitors.Serve as the main point of contact for tenants regarding maintenance requests, facility issues, leasing queries, move-in/move-out processes, permitting, and general inquiries; ensure prompt resolution and maintain high tenant satisfaction.Conduct regular property inspections of retail units, common areas, and building systems; identify and report maintenance issues, safety hazards, or needed repairs.Coordinate and monitor all on-site maintenance, cleaning, security, and service vendor activities to ensure adherence to company standards and service agreements.Manage tenant lifecycle activities including lease renewals, activations, and event coordination in collaboration with mall management teams.Support leasing activities by preparing vacant units for occupancy, assisting with property tours, and coordinating documentation related to tenant onboarding and exit.Liaise with finance teams on rental collections, billing, and vendor payments, ensuring timely processing and accurate reporting.Maintain accurate records of maintenance activities, inspection findings, work orders, permits, vendor invoices, lease documentation, and tenant communications in the property management system.Assist with the implementation of health, safety, and security protocols, ensuring all legal and regulatory requirements are met.Supervise and guide on-site support staff (cleaners, maintenance, security, etc.), ensuring effectiveness and professionalism in all duties.Report urgent issues and incidents to the Retail Property Manager and support with incident investigations, escalations, and follow-ups as needed.Monitor and support the property’s preventative maintenance schedule, ensuring timely execution and reducing potential disruptions.Contribute to tenant engagement initiatives, activations, and community events, fostering strong relationships and enhancing tenant retention.Assist the property management team with the preparation of occupancy, incident, financial, and maintenance reports.Stay updated on best practices in retail property and mall management, proactively suggesting improvements to operational processes.QualificationDiploma or Bachelor’s degree in Property Management, Facilities Management, Business Administration, or a related field preferred.Certification in property or facilities management is an advantage.Experience and Competencies3–6 years of experience in retail property supervision, mall management, facilities management, or a related role.Hands-on experience in tenant management including move-in/move-out processes, permitting, lease renewals, finance coordination, activations, and event management.Sound understanding of retail property operations, maintenance requirements, and tenant relationship management.Strong customer service focus and communication skills.Good organizational and record-keeping abilities.Ability to identify and resolve facility and operational issues proactively.Leadership skills and ability to supervise on-site teams effectively.Proficiency in MS Office and property management software.High level of reliability, professionalism, and team collaboration.