Romanian Speaking Customer Service For Booking.com - Work Remote In Greece

Mercier Consultancy MD is thrilled to offer a remote opportunity for Romanian Speaking Customer Service Representatives to work with Booking.com while residing in Greece. This position is perfect for individuals who enjoy providing exceptional customer support in the travel and hospitality sector. As a representative, you will assist customers in Romanian, ensuring they have a seamless experience while booking their accommodations and managing their travel plans.Key ResponsibilitiesHandle customer inquiries related to bookings, cancellations, and accommodations via phone, email, and chat in RomanianProvide information on property details, availability, and travel-related servicesAssist customers with resolving issues related to their bookings and provide timely solutionsMaintain accurate records of customer interactions and manage follow-ups as neededCollaborate with other team members to enhance customer satisfaction and service deliveryStay updated on promotions, offers, and changes in the travel industry to provide accurate assistanceRequirementsFluency in Romanian (both written and spoken) is essential; proficiency in English is an advantagePrevious customer service experience, preferably in the travel or hospitality industryStrong communication skills with a focus on customer care and satisfactionAbility to solve problems effectively and handle customer inquiries with professionalismProficient in using computer systems, online booking tools, and customer relationship management (CRM) softwareAbility to work independently and manage time effectively in a remote environmentFlexibility to work varied hours, including evenings and weekends as requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..