Assistant Island Experience Manager, Royal Beach Club

All applicants must apply directly on www. rclctrac. com and fill out the following Smartsheet: Royal Beach Club Paradise IslandPosition Summary: The Assistant Island Experience Manager is responsible to deliver industry-leading hospitality standards for Guest Services, Entertainment, and the Bahamian Market operations on the Destination. This position is accountable for the welcome and farewell experience in all areas. This role oversees the Team Member conduct and performance, cleanliness and maintenance of workspaces and equipment as per Company standards. The Assistant Manager actively listens to the Guest inquires and extends assistance to resolve issues.

This role possesses a strong Guest engagement personality, problem resolution skills with good social and communication skills. This position leads by example and requires exemplary organization, customer service focus, effective decision-making abilities, excellent Guest and Team Member engagement, training, and knowledge of the product and service standards. All duties and responsibilities are performed following Company’s Brand Standards, the Royal Way philosophy, policies, and SOPs, public health, safety, security, and environmental guidelines. This Job Description in no way states or implies that these are the only duties performed by the Team Member occupying this position.

All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders. Essential Duties and Responsibilities: Supervises by actively walking areas of responsibility throughout the day. Observes Team performance monitors rotations and breaks, assists with any operational challenges, provides relief breaks, and works in position when required. Addresses performance concerns with on-the-job coaching. Elevates issues to the Manager when required. Checks visual standard guidelines and conditions of furniture, signage, and equipment.

Reports unsafe conditions or maintenance needs within their area of responsibility to the Leadership. Ensures all rules and procedures are respectfully enforced, and accurate information is conveyed to the Guests. Strives to deliver Brand Standard Guest Service and always offers solutions to Guest issues. Actively monitors the Team's conduct for professionalism and engaging Guest Service. Maintains awareness of Guest ratings. Develop and create operating procedures and checklist with the Manager. Create and deliver on-the-job and familiarization trainings. Conducts Team Member appraisals.

Ensures that all Team Members have the knowledge and skills to succeed at their job and are preparing themselves for future roles. Maintains current knowledge of up-to-date events and special functions on the Destination and informs the Team. Supports other divisions and promotes teamwork. Participate in trainings and meetings. Adheres to a Company confidentiality agreement. Follows the Destinations grooming standards and ensures the team follows the standards. Acknowledges and greets Guests, Visitors, and Team Members in public spaces with a warm, friendly greeting . Manages work schedules to meet the needs of the operation.

Develops, implements, and monitors rotation sheets for the operation. Keeps record of hours worked and approves overtime. Guest ServicesInspects all Guest Service stations before ship arrival to ensure all areas are clean, free of debris, and in good condition. Ensures the workspaces always have open umbrellas, map supplies for Guests, full water stations, and sunscreen available for the Team during Call Days. Checks all electronic equipment is operational and has accurate data. Troubleshoots any issues with the IT Team. Ensures all Team Members are in position, ready to welcome Guests, and equipped with the necessary information.

Directs Guest Services Attendants as necessary to accomplish routine and other tasks as needs arise. Trains Team Members to proactively greet Guests, answer questions. Monitors the queue management at arrivals and departure stations. Ensures Guest Services Attendants: Greet all Guests immediately with a friendly and sincere welcome. Proactively anticipate Guests ’needs and ask Guests if they need assistance. Bid Guests farewell and close workspaces as per procedures. Entertainment (3rd Party)Assists the Manager to execute and manage the Entertainment program. Works with Vendors to ensure entertainment activities are delivered as per standard.

Manages the Destination entertainment and activity program by providing fun island-themed activities. Makes announcements for activities and events throughout the day as per set procedure. Checks on opening and closing procedures to make the entertainment and sports areas are ready for the Guests. Performs several daily checks of all entertainment and activity locations, including storage areas. Communicates entertainment schedule and activities with the Destinations Team. Market (3rd Party)Assists the Manager to manage the Bahamian Market. Ensures the vendor has necessary tools and equipment to meet Company’s retail standards. Financial Responsibilities:

Takes care of departmental equipment and the inventory. Awareness and support of monthly budget achievement. Maintains the inventory of various supplies, equipment, and costumes utilized for the entertainment experience. Monitors inventory par level. Identifies cost efficiencies in operational activities and headcount. Qualifications: School Diploma or equivalent vocational training. Ability to perform math functions. Computer literacy is preferred. Minimum three to four (3-4) years of experience in customer contact positions within the hospitality industry. Ability to demonstrate leadership capabilities. Effective verbal and written communications skills.

Experience working in a hotel, theme park or water park in Guest Services and/or Entertainment is preferred. Ability to capture and manage the attention of a large group of people with a microphone and/or PA system. Public speaking experience with a microphone is required. Ability to provide basic instruction to a large group of people. Proven ability to manage, motivate, develop, and train Team Members as they work. Proven ability to utilize and administer the disciplinary process through coaching and counseling to improve performance. Knowledge of policies and practices involved in performance management.

Ability to manage the Team in a positive and productive manner by motivating and developing the Team. Language Requirements: Ability to speak English clearly, distinctly, and cordially with Guests, Team Members, Contractors, and Vendors. Ability to read and write English, to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from Guests, Managers, and Team Members. Physical Requirements:

While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The Team Member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. All Destination Team Members must be physically able to participate in emergency life-saving procedures and drills.

Full use/range of motion of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency. Work Environment: Destination outdoor environment where high temperature, precipitation, and humid temperatures are experienced. While performing the duties of this job, the Team Member is required to work outdoors in extremely humid and hot conditions for an extended period of time. This is a position where duties are exercised outdoors, walking in sand, and uneven surfaces.