Claims Coordinator

JOB SUMMARY: The Claims Coordinator is responsible for managing the full supplier claims process to ensure timely and accurate recovery of credits for damaged, shorted, spoiled, or otherwise non-conforming products. This individual works closely with Inventory Control, FSQA, Produce QA, and the Receiving Teams, and is responsible for gathering information and submitting claims for all suppliers. The ideal candidate is detail-oriented, process-driven, and highly organized, with strong communication skills and the ability to coordinate cross-functional activities in a time-sensitive environment. PRIMARY OF AREAS RESPONSIBILITY:

• Serve as the central point of contact for all supplier claims, ensuring submissions are made for vendors. • Partner closely with Inventory Control, Produce QA, Receiving, Accounts Payable teams, etc. to gather required documentation and foster effective communication for claim resolution. • Ensure temperature monitoring logs are obtained and attached for all chilled or refrigerated product claims. • Compile and submit complete claims packages—including photos, BOLs, product details, temperature logs, and related documentation—to the appropriate supplier. etc. • Accurately upload and organize all Purchase Order documents and corresponding invoices in OpenText for effective record-keeping and claim validation.

• Track the status of all claims in a centralized log, ensuring timely resolution and credit issuance. • Maintain regular communication with IFG and supplier contacts to provide status updates, resolve inquiries, and ensure compliance with claim procedures. • Provide recurring claim performance and recovery reports to management, highlighting trends, supplier responsiveness, and issue resolution metrics. • Escalate recurring or unresolved issues to Procurement or Category Management as appropriate. • Ensure full compliance with Sysco and supplier-specific claim procedures and timelines. • Engage with Warehouse and Receiving Operations as needed to support documentation and claim verification processes, while adhering to appropriate safety protocols. SKILLS:

• Ability to multitask and prioritize workloads in a deadline-driven environment. • Strong analytical and problem-solving skills with a proactive approach to addressing issues. • Ability to work independently while maintaining strong teamwork and collaboration with colleagues. • High level of accuracy in data entry and record-keeping. • Ability to handle confidential and sensitive information with discretion. EDUCATION/EXPERIENCE: • Associate's Degree in Business, Supply Chain, Accounting, or related field preferred; equivalent experience will be considered. • Minimum of 2 years’ experience in Claims, Inventory Control, Supply Chain, or Quality Assurance roles. • Familiarity with Sysco and IFG supplier processes is a strong asset.

• Proficient in Microsoft Excel, OpenText, Salesforce, and digital claims tracking systems. • Strong organizational skills with keen attention to detail and ability to manage multiple priorities. • Knowledge of food safety and quality standards, particularly in chilled and perishable goods handling. JOB REQUIREMENTS: • Positive attitude• Excellent verbal communication• Professional appearance• Able to multi-task and work in a fast-paced environment• Strong customer service orientation• Able to communicate effectively with customers