Sales Admin Supervisor

Role DescriptionFunction/Responsible for supporting the direct superior to coordinate and ensure the efficiency of sales operations, administrative processes, and cross-functional coordination.Responsibilities and Duties1. Budget & Performance – summarizing data and managing the sales contract execution:• Support the control over sales budgets and performance metrics (Volume/CMI).• Monitor and manage CRM/SFA data and systems accuracy.• Support the preparation of comprehensive monthly sales forecast reports and track overall sales progress.2. Contract & Documentation Management:• Handle all contract procedures (ledger entry, credit application/approval).• Manage customer Credit status, Position (Inventory/Stock), and ensure compliance with export management procedures.3. Order Coordination & Processing:• Manage the end-to-end order processing workflow, including quotation, invoicing, and deposit management.• Manage the order and stock of the packing materials in accordance with the production plan.4. Demand Confirmation (Pre-Contract):• Validate sales capacity (monthly tonnage capacity).• Confirm logistics and delivery feasibility (shipping from stock vs. requiring new production, and available production volume).5. Execution (Post-Contract):• Coordinate closely with the Production Planning Department to align sales and production schedules.• Adjust production plans with the factory as needed and coordinate the management/disposal of stagnant (long-term) inventory.6. Risk & Compliance Support:• Support risk management activities, especially those related to hedging operations and ensuring proper documentation for order deposits.QualificationsEducationBachelor's degree in Business Administration, International Trade, Supply Chain Management, or a related fieldExperience Minimum of 4 - 5 years of progressive experience in Sales Operations, or a similar coordination role within the sales function.• Proven experience in a role requiring complex process management and cross-departmental coordination, preferably in a manufacturing environment.• Experience in instant coffee, beverage, or food ingredient sales is a plusKnowledgeKiến thức • Understanding of sales and export/import procedures, commercial contracts, and shipping documentation.• Proficiency in using SCM, CRM, and SFA systems for reporting and data management.• Basic financial acumen related to budgeting and sales performance analysisSkills• Exceptional organizational and process management skills.• Strong analytical and quantitative skills for preparing sales forecasts and performance reports.• Attention to detail, and problem-solving ability.• Effective communication and collaboration skills to manage internal stakeholder relationships.Foreign language • Must be highly proficient (both written and spoken) for internal negotiation, complex documentation handling, and external communication with international partners.