Sales Coordinator

Job DescriptionBorn in 2008 among the artists and influencers of Los Angeles, Morphe instantly disrupted the beauty industry by making artist-designed, professional-quality brushes affordable and accessible. As the brand grew—into eyeshadow, blush, bronzer, lip, and more—so did its fanbase of unapologetic makeup lovers. A loyal community that we remain incredibly grateful for!Over the years, Morphe continued to break boundaries, fuelled by iconic collaborations, internet-breaking launches, and an ever-increasing community. Today, Morphe exists to celebrate the inner artist in everyone by empowering beauty beginners and professionals alike with the tools and products to express themselves, unapologetically.Summary Of PositionWe are looking for a Coordinator to join our fast paced and forward-thinking commercial team. The Sales Coordinator will be responsible for setting up the retail partners with all product level data, supplying banners and supporting assets, and working with Operations to track stock and PO movements.The role will communicate with internal and external stakeholders, such as key retailer contacts and the internal Operations team, ensuring that product launches and campaigns launch on time, and that the relevant sales orders are dispatched in a timely manner.This is a hybrid role, 3 days per week at a work location (our Marylebone office, stores, customer sites etc) and 2 days from home.Principle AccountabilitiesAccount Management Support (70%)Create and maintain excellent working relationships with key account contacts across multiple countries and teamsRetailers key contact for order management including allocations and ensuring retailers place orders to deadlinesTrack retailer POs from end-to-end, managing expectations in delivery date, fulfilment rates and sales revenue with internal and external stakeholdersBe the source of all retailer needs and deadlines for the Wholesale team, understanding the complexities per country and/or retailer and collaborating with internal stakeholders to ensure all requirements are metWork with retailer platforms to upload new product submissions, ensuring accuracy with product details and multiple currencies Liaise with Global teams to manage all retailer submission deadlines and receiving vital information required ahead of retailer specific deadlinesResponsible for collaborating with internal and external stakeholders to get products certified for import into relevant marketsMaintain assortments and pricelists for all retailers and Global teamsWork with Account Managers to manage assortment updates, including but not limited to; new launches, discontinued products and SKU transitionsOrder product samples to be delivered to retailers ahead of launchUpdate Global tracking documents to receive product samples, continuously working with Global teams to improve processesWork with Retail team to collate feedback from (retailer) stores that influence account decisionsAttend internal inventory meetings and be fully up to date on stock availability, including in-DC to communicate to internal and external stakeholdersManage retailer returns quantities, value and process with Operations teamMarketing (10%)Update and maintain Wholesale product launch cadence documents at local and global level as agreed with Senior Wholesale Manager and Brand teamsProvide all banners and assets for all new launches and campaigns on .com partnersMaintenance of retailer websites, including updates and weekly checks ensuring the Morphe brand is represented to a high standardWork with Global Copy team and external translations agency to provide copies in correct languages to retailers in-line with their requirementsReporting (10%)Collate monthly stock holding reports from retail partners, working with Planning department to feed into Inventory planProduce monthly reports from retail partners, and share category and sku analysis with the sales team, with a focus on new product performanceMonitor competitor and retailer activity, maintaining a strong understanding of the cosmetics industryProduce ad hoc industry deep dive reports, such as market research for new categories, brands and pricing reviewsKey Working RelationshipsExternal account contactsOrder Management & Inventory (Operations)Visual MerchandisingRetailBrand & MarketingPRGlobal wholesaleRequired Skills And ExperiencePrevious wholesale/national accounts experience strongly preferred, preferably within the beauty industryExperience of working with marketing teamsAbility and confidence to work collaboratively with internal and external partners, retailers and stakeholders and to effectively resolve challenges or roadblocksExcellent customer service skills – ability to work independently and use initiative, always striving for beneficial resolutionOutstanding time management, prioritization, and organizational skillsOutstanding interpersonal and teamwork skillsEffective problem solver with excellent verbal and written communication skillsMust work well in dynamic, evolving business environmentsMust be able to manipulate data manually, predominantly through Excel functionality, to gauge trendsPassion for the make-up industry essentialExcellent computer skills: MS Office Suite required