Sales & Customer Support

Dentaurum is a most trusted name in the dental, orthodontic and prosthetic world, known for ultra-high-quality German products, innovation, and genuine support to professionals in dental clinics and labs across the globe.Based in Sydney, for Australia, New Zealand and Pacific Islands, we're seeking someone to step into a Sales & Customer Support role to cover for parental leave on a part-time or full-time basis. While this position is initially a parental leave cover, there is clear potential for an ongoing opportunity.This position offers a flexible schedule to accommodate part-time or full-time arrangements.This is a great opportunity for an orthodontic assistant, orthodontic receptionist, orthodontic or dental practice manager, or dental technician who's looking to try something new—or for anyone with clinic or lab experience who enjoys working in a customer-focused environment.We're also keen to hear from motivated dental field sales or dental customer support professionals who are ready to dive in and learn. There's plenty to take in, but nothing a driven individual can't handle!What you'll be doingYou'll be a go-to person for our customers — helping them find the right products, following up on quotes and placing orders, and making sure every interaction is a smooth one, and not surprisingly, many customers actually become friends!Sales & customer support activitiesHelp customers choose the precise dental, ortho lab productsAnswer product and order enquiries via phone, email and customer portalsPrepare and follow up on quotes - turning interest into ordersProcess orders via emails, phone calls and online shop ordersBuild great relationships with clinics, labs, and many dental professionalsReach out to warm sales leads via phone callsUse HubSpot CRM to manage customer interactions and sales pipeline (training provided if you're new to it!)Assist with monthly promotional emails (template-based, sent via CRM – training provided)What we're looking for· Experience in an orthodontic practice, dental clinic or dental lab (preferred)· A motivated dental sales or dental customer support professional who understands the sales process with true customer centric support· A strong communicator who loves helping customers· Organised with a sharp eye for detail· Comfortable with CRMs like HubSpot. MYOB, MS suite (or willing to learn!)· A team player who's happy to jump in and support wherever neededWhy you'll love working with us· Join a small, friendly and welcoming team· Full training provided across our systems, products, and processes· Build valuable experience in a specialised area of the dental industry· Flexible and supportive environment· Positive workplace culture· Convenient Location: On-site parking available, with many cafés and local shops nearbySound like you?We'd love to hear from you!Send your resume and a short cover letter telling us a bit about yourself to: info@dentaurum.com.auWe will be reviewing applications on a rolling basis and will contact shortlisted candidates directly. No recruitment agencies, please.Dentaurum Australia is a wholly owned subsidiary of Dentaurum GmbH & Co. KG, Germany.