Sales Operations & Excellence Manager

Are you ready to shape how sales works at a company that’s scaling across Europe? Do you enjoy building processes, making things run smoother, and working closely with both sales teams and senior leadership? Maybe you’re the person who spots bottlenecks before anyone else, loves seeing ideas come to life, and gets energy from driving change.If you’re nodding along, keep reading.The journey that awaits youAt Staria, we help growth companies succeed with top-notch digital solutions and services. Our expertise covers CFO office services, global accounting, BI & planning, ERP consultancy, and ERP implementation. We operate in several markets, have a local presence in 7 countries, and support customers throughout Europe.Now, we’re looking for a Sales Operations & Excellence Manager to take on a new, key role. You’ll have the freedom to build, lead, and continuously improve our sales processes, systems, and ways of working. You’ll be a key partner to the CXO, working closely with Sales Country Managers, Head of Account Management, and business units to enable a streamlined, customer-centric sales process. The defined sales process will support our current sales and operations as well as prepare us for further expansion in new markets.Our welcoming offices are in Östermalm, Stockholm and in the city center of Helsinki. Our preference is to find a candidate based in Stockholm or Helsinki, as regular weekly office presence helps us maintain smooth collaboration and a strong team spirit. However, we offer flexible remote work practices, and for the right candidate, the position can also be based in any of our localizations.In this role, you’ll report to our Chief Experience Officer (CXO) and belong to the Sales Excellence team, which includes Bid Managers and Pre-sales Consultants.What You’ll Do Sales Process Development: Finalize, develop, and implement our new sales process, including communication of offers, deal management, clarification of responsibilities, handover points, and dependencies between sales and other internal teams. Sales Enablement: Make sure our sales organization and business units are equipped to operate effectively within new processes. Lead & Facilitate Sales Support Function: Lead and facilitate the Sales Support function, driving ad-hoc improvements and gathering valuable input on what works, what doesn’t, and identifying bottlenecks. CRM & Systems Leadership: Lead the development and optimization of Hubspot CRM and supporting tools (document management, estimate calculators, customer agreements), ensuring they facilitate sales activities and data quality without adding unnecessary admin. Forecasting & Reporting: Improve forecasting accuracy and reporting to support business decisions. Change Management:  Drive change initiatives, collaborating with Sales Country Managers, Head of Account Management, and delivery units to align processes and gather feedback. Organization Leadership: Take a leading role in our Experience organization — which covers sales, account management, and marketing — and be an active member of the unit’s own leadership team. Training and Enablement: Plan and execute workshops and training sessions for Sales Country Managers and sales teams.What we’re looking for Proven experience in sales operations, process design, or management consulting, ideally within professional services or B2B environments. Strong understanding of sales processes, sales support functions, and change management. Experience leading cross-functional projects and driving organizational change. Familiarity with CRM systems (preferably Hubspot) and sales enablement tools; ability to lead system development and testing (no coding required). Excellent communication and stakeholder management skills; ability to work closely with senior leaders and diverse teams. Analytical mindset with experience in forecasting, reporting, and process optimization. A customer-centric mindset with a solid grasp of customer needs and the buyer journey. Experience with the finance function or CFO office solutions is highly valued but not required. Fluent in English; other Nordic languages are a plus. Experience working in an international organization and/or a fast-growing environment is considered a strong asset. Similarly, experience as a management or process consultant advising companies on ways of working is a plus, but neither is required.Why join Staria?Take on a senior role with real influence, driving change and shaping our sales organization while working closely with executive leadership on strategic projects. Thrive in an international, growth-focused environment that values excellence, flexibility, and a collaborative team spirit. Enjoy a relaxed atmosphere with low hierarchies. While we work seriously, we’re not too serious. There’s room for joy, personality, and showing up as your full self. We believe great work starts with a life that works. Our flexible ways of working allow you to shape your day in a way that suits you best. At Staria, we focus on meaningful encounters — not mandatory office days. Occasionally, you also have the possibility to work from abroad. We also value in-person connection and regularly come together for monthly office breakfasts, team days, and other events to build a strong and supportive team culture.Experience a workplace where employee well-being is a priority — we gather feedback through monthly pulse checks and satisfaction surveys, and our commitment has earned us the Future Workplaces certification for several years in a row.We own our customers’ goals and go the extra mile. That’s how we grow, too. We’ll back your curiosity, courage, and career every step of the way. As we are growing, you´ll get to grow too – and we support your professional development. You can meet our sales team here and find out more about Staria here.Interested?Apply with your resume or LinkedIn profile and by answering a few questions on the application form as soon as possible, no later than 21.12.2025. No cover letter needed. We are reviewing applications throughout the application period and are prepared to move forward quickly if we find the right candidate.If you have any questions about the position, please contact our Chief Experience Officer, Jimmy Löfström (based in Stockholm), at +46 733 765 545. You can reach Jimmy best on 3 December between 10–11 (CET) and 9 December between 13–14 (CET).For questions related to our recruitment process, you can send an email to recruitment@staria.com. Please note, however, that for data protection reasons, we only accept applications submitted through our recruitment system.At Staria, we believe that everyone brings something unique to the table. We appreciate diversity and are committed to creating a workplace where every employee feels valued. We warmly invite candidates from all backgrounds and experiences to join our team.We look forward to hearing from you!