Sales & Service Administrator

This position will be dedicated to the management of customer contracts and its administrative processes in close collaboration with regional Sales, the administrators in the region, Head Quarter and Accounting.This position requires excellent communication skills, accuracy about figures, data and terms and conditions on all contracts / invoices / approvals, as well as sound knowledge of operations, order processing, invoicing and coordination of the whole delivery process (including customs issues) for our NEEME Region (DACH, EE, Northern and UK).Job TasksOrder Processing and Management:Validation, processing and invoicing of sales orders using Conga,Oracle ERP and SAPPayments follow-up in collaboration with Head Quarter and local Accounting incl coordination of bank guaranteesFirst point of contact for customers for information, order confirmations, lead times, payments and claims handlingShipping and Delivery coordination for Equipment and Software deliveryValidation and transmission of the shipping documents to the customer based on Incoterms agreedService Contracts Processing and Management:Processing and invoicing of Service Contracts for New and Renewals (incl AutoRenewals) for Equipment, Software and SubscriptionsProactive follow up on Service Contracts Renewals such as maintaining status, process terminations, change / amend data, invoice additional cutting hours, etcProactive payment follow-up for activation on contract renewalsPurchase Order collection for Service Contract Renewals in collaboration with Customer Success and SalesSupport contract database updates during Sunset ProcessContracts reporting in collaboration with the Head QuarterLicense Management:Licenses and Software Upgrade management (activation, delivery, and renewal of licenses (dongle-based, non-cloud, service, educational, and school licenses))Handle license operations: extensions, rehosts, loan licenses, software upgrades, and customer instance transfersFollow up on expiring licenses, payments, and ensure timely delivery of new keysMaintain CIB (Customer Installed Base)Customer Interface for all License related issuesCollaboration and coordination with internal departments regarding the delivery / renewal of licenses to customersRequirementsExcellent verbal and written communication skills in Dutch and EnglishVery good organizational skills and attention to detailAbility to communicate on a management level both internally and externallyVery customer oriented with proven track record to deal with several stakeholders(customers, shipment department, customs, sales and finance)Able to perform and set priorities under time pressureAbility to assess potential risks upfrontProactive and accountableAnalytical and efficient thinkingProficient in Microsoft Office, advanced Excel.Proficient in Oracle and SAPExperience in Salesforce and Conga is a plus.