Sales & Service Advisor

At Yugo, we do things differently. We’re the global name in student living, connecting students to amazing spaces and even bigger opportunities. Our mission is built on people, planet, and passion — and we’re looking for someone who shares that spirit.We’re searching for a Sales & Service Advisor to join our Dubai team — someone proactive, people-focused, and ready to help shape unforgettable student experiences.If you’re energised by community, creativity and connection, this is the role for you.What You’ll Be DoingAs a Sales & Service Advisor, you’ll be the heartbeat of our property — ensuring students feel supported, informed and inspired throughout their stay. Your day-to-day will include:Driving the Student ExperienceWelcoming students and visitors with warmth and professionalismSupporting student wellbeing and sharing welfare resourcesBringing events to life with our Student Ambassadors across the YugoEco, YuPro, and YuGrow pillarsBuilding great relationships and fostering an inclusive communityBoosting engagement through social media content and promotionManaging CommunicationBeing the go-to point of contact for current and prospective residentsConverting enquiries through exceptional customer servicePreparing reports, documents and clear communication for students, parents and stakeholdersAdministration, Operations & SafetyKeeping our front-of-house and office spaces welcoming and presentableCoordinating check-ins, check-outs and resident documentationManaging databases, contracts, mail, supplies and office systemsDirecting maintenance and housekeeping tasksSupporting building health, safety and complianceApplying work health and safety practices and escalating risks promptlyFinancial ResponsibilitiesManaging rent collection and following up arrearsConducting inspections and processing damage chargesRaising invoices, processing payments, supplier orders and monthly reportingWorking closely with finance during audits and month-end processesBuilding SecurityCompleting mandatory ID and security checksResponding to emergencies and activating escalation proceduresAssisting with fire alarms and evacuation proceduresSales Support & MarketingResponding to sales enquiries across multiple platformsAttending university open houses, fairs, and property viewingsSupporting show apartment setup and social media content creationActing as a key contact for rebooking processesAnd of course… getting things done! You'll support the General Manager and Assistant Manager with ad-hoc tasks to help keep operations running smoothly.What You’ll BringEssential2–5 years’ experience in administrative, customer-facing or sales rolesExcellent customer service and communication skillsProactive, organised and confident problem-solverAbility to manage multiple tasks with easeStrong MS Office and digital systems skillsResilience, adaptability and cultural awarenessDesirableExperience in hospitality or student accommodationBackground in finance or an accounting-related qualificationWhy You’ll Love Working With YugoYou’ll join a global community of passionate Yugoers, dedicated to supporting students through one of the most exciting and transformative times of their lives.At Yugo, our values guide everything we do:Pioneering – We’re bold, curious and unafraid to try new things. You’ll be part of a team that pushes boundaries and finds smarter, better ways to make student living extraordinary.Purposeful – We act with intention and impact. Every decision, every interaction, and every experience we create is designed to support students in meaningful ways.Positive – We bring optimism, energy and a can-do spirit to everything we do. You’ll join a community that celebrates wins, supports one another, and builds environments where students — and Yugoers — can thrive.