Senior Account Manager/Research Manager

Senior Account Manager/Research Manager Location: Johannesburg Reports to: Research Director Type: Full-Time Hybrid Job Overview The Senior Account Manager at Insight Survey is a key leadership role responsible for overseeing the full lifecycle of market research projects: qualitative quantitative, as well as secondary industry and competitor intelligence, while also managing the operations of a regional office.  This exciting role combines hands-on research management and execution, client relationship management and business development, business team leadership and operational oversight. The ideal candidate will have 5-10 years of experience in market research, a strong command of research methodologies, excellent project management skills, and a passion for developing people and delivering meaningful insights to clients.  About the Company Insight Survey is a boutique market-research agency specialising in B2B and industry research. We provide actionable insights across multiple industry sectors including automotive, financial services, food & beverage, healthcare and IT & telecommunications  What makes this role exciting: Insight Survey is in the process of scaling up the business and expanding its geographical footprint. You will be part of a growing, evolving organisation where your contribution will have a direct and meaningful impact. Enjoy genuine work-life balance with a hybrid model: 2 or 3 office days per week, the balance can be done remotely.  Key Responsibilities 1. Research Project Management Manage and oversee the entire lifecycle of primary and secondary research projects, including: Proposal writing and questionnaire design Coordination of data collection and fieldwork  Data analysis, and interpretation Report writing, review, and finalisation Ensure quality control across all research deliverables Handle complex client requests and tailor research designs to meet client objectives Present research findings and strategic recommendations to clients 2. Client Liaison & Communication Serve as the primary point of contact for clients on assigned projects Lead client briefings, project updates and results presentations Build and maintain strong relationships with potential, new and existing clients Proactively identify opportunities to add value and support client decision-making 3. Regional Office Management Oversee the daily operations and performance of the regional office Manage workload planning, team capacity and timelines across multiple projects Promote a collaborative, high-performance work environment Address operational challenges and ensure timely project delivery 4. Team Leadership & Training Mentor, guide, and support Junior Research Executives (JREs) and Research Executives (REs) Conduct onboarding, training, and skills development initiatives Facilitate knowledge-sharing and ensure research standards and best practices are followed Review and provide feedback on team members' work throughout the research process  Required Qualifications & Experience Minimum Honours degree in Marketing, Psychology, Economics or related field. 5-10 years experience in market research (B2B preferred) Excellent written and spoken English communication skills. Strong analytical thinking and attention to detail. Experience working with online survey platforms and secondary research. Proven track record in managing full-cycle qualitative and quantitative research projects Experience in client-facing roles, including presenting and advising Strong leadership and team development experience Proficiency in Excel, PowerPoint and survey platforms (e.g. SurveyMonkey, SurveyToGo, or similar)  Key Skills & Competencies Exceptional verbal and written communication skills High attention to detail and quality assurance mindset Strong analytical and critical thinking abilities Excellent time management and multitasking capabilities Confident in presenting insights to internal and external stakeholders Ability to work independently and collaboratively within a hybrid work model  What We Offer A collaborative and supportive team culture Flexible, hybrid working environment Exposure to diverse industries and clients Opportunities for career development and leadership growth Established company, with excellent reputation and track record Company performance bonus  How to Apply Please send your CV and a short motivation letter to elbie@insightsurvey with the subject line: “Application – Senior Account Manager/Research Manager”. Application deadline: 1 December 2025