Senior Associate, Category Planning & Operations

About KlookWe are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.We operate a mobile-first, curated platform featuring diverse experiences across global destinations.Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:Customer FirstPush BoundariesCritical ThinkingBuild for ScaleLess is MoreWin as OneWe never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!Job DescriptionWhat you’ll do:Drive commercial and service level performance for travel product verticals globally, ranging from attraction tickets, tours & activities to in-destination transportationStrategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals.Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etcProduct & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channelsData Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performanceWhat You'll NeedExperience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product managementExperience in travel products such as Attractions & Shows, Tours & Activities or in-destination Transportation (eg. railway, bus, ferry) is a plusTrack record of successfully driving cross departmental projects is preferredFluent in both Chinese & EnglishA start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when requiredGlobally-minded and comfortable working with people from different cultural background and in different time zonesTeam player with the ability to work across a matrix environment in a fast paced environment and constantly evolving environmentAnalytical with a strong bias for data-based decisions, able to distill insights with data from multiple sourcesExhibits sound business judgment, a proven track record of taking ownership, and delivering results