Senior Consultant, AI Solutions

About AI RudderAI Rudder is a fast-growing software company transforming customer communication through AI voice automation. Our AI voice assistants enable call centers to conduct natural, human-like conversations at scale, automating routine tasks, reducing costs, and enhancing customer engagement. By integrating automation with a human touch, we help businesses unlock efficiency and scale intelligently. Our long-term vision is to reshape the way companies and customers connect.About the RoleWe’re looking for a Senior Consultant, AI Solutions to lead clients through the complete lifecycle of AI Rudder’s voice automation solutions, from discovery and solution design to implementation, optimization, and long-term success.This role is ideal for a strategic, technically savvy consultant who thrives on translating complex business challenges into impactful AI-powered voice solutions. You’ll be the bridge between client needs and our cutting-edge technology, ensuring every engagement delivers measurable value and ROI.If you’re passionate about AI and automation, enjoy hands-on solutioning and project ownership, and excel in client-facing, fast-paced environments, this is your opportunity to make a real impact.Key Responsibilities Own the end-to-end client engagement journey, from discovery and scoping to solution design, validation, and implementation.Design and deliver Proof-of-Concept (PoC) and Proof-of-Value (PoV) projects that effectively demonstrate solution impact while optimizing for cost and time.Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success teams to ensure alignment on technical feasibility and business value.Translate technical capabilities (AI, LLM, APIs, VOIP, ASR, NLU, TTS, etc.) into tangible business outcomes for enterprise clients.Lead solution presentations and negotiations, ensuring clarity, confidence, and stakeholder buy-in at every stage.Manage multiple concurrent projects with clear communication, strong prioritization, and timely execution.Drive recurring service success, including identifying and executing upsell and cross-sell opportunities.Represent AI Rudder at client meetings, webinars, and industry events, showcasing thought leadership and product expertise.Continuously learn and innovate, staying ahead of AI trends to advise clients and improve solution offerings.Key Metrics of Success:Timely and high-quality project delivery across full implementation lifecycles.High client satisfaction and retention rates.Conversion success of PoC/PoV into production projects.Revenue growth through renewals, upselling, and cross-selling.Positive internal collaboration feedback and stakeholder satisfaction.Who You AreYou are a strategic problem-solver with a strong blend of technical fluency, business acumen, and execution focus. You lead with curiosity, communicate with clarity, and deliver with precision.Background & Experience:5+ years of professional experience, including at least 3 full project implementation lifecycles.Proven pre-sales and solutioning experience in SaaS environments.Experience with recurring services — driving upselling and cross-selling initiatives.Solid understanding of startup and enterprise business processes.Bachelor’s degree required; Master’s degree in a business or technical discipline preferred (or equivalent experience).Skills & Knowledge:Strong command of AI concepts including ASR, NLU, TTS, LLMs, and related lifecycle management.Knowledge of APIs, VOIP systems, application development, and cloud/on-premise deployment methodologies.Strong analytical, decision-making, and negotiation skills.Exceptional communication skills in English and Vietnamese, both written and verbal.Proficiency in solution architecture, project management, and CRM tools.Experience with SQL or similar database languages is a plus.Personal Traits:Strategic thinker with a hands-on, execution-driven mindset.Natural leader with excellent collaboration and stakeholder management skills.Detail-oriented, organized, and able to manage multiple projects simultaneously.Passionate about continuous learning, innovation, and excellence in AI solutions.Why AI Rudder?Join a pioneering AI company that’s transforming voice automation at scale.Gain exposure to real-world applications of AI, NLU, and ASR technologies.Collaborate with a passionate, international team.Work in a flexible, supportive environment that values growth and innovation.Opportunity to gain meaningful experience and mentorship that supports your career development.AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.