Senior Customer Service

Are you experienced in the water infrastructure industry and passionate about delivering exceptional customer service? Hynds is looking for a senior team member who brings industry know-how to every customer interaction and can be a trusted expert at the branch level.About The RoleBased in our Oamaru branch, you'll be a point of contact for contractors and infrastructure professionals. You'll use your industry knowledge to help customers find the right products and keep day-to-day operations running smoothly.What You'll Be DoingApplying your water infrastructure knowledge to recommend the right products and solutionsActing as a key point of contact when the Branch Manager is off siteBuilding strong relationships with procurement and internal teams to ensure seamless project deliveryEnsuring accurate processing of dockets, credits, invoicing, and inventoryOperating a forklift and maintaining safe, organised product storage on siteWhat You'll BringA genuine passion for customer service and helping project teams succeedStrong product knowledge across water, wastewater, and stormwater systemsConfidence communicating with a range of customers, from contractors on the tools to engineers and project managersFull NZ Class 1 licence with F endorsement (forklift)Physical fitness to handle products up to 20 kgA reliable, solutions-focused, and team-oriented approachAbout HyndsSince 1973, Hynds has been New Zealand's leading supplier of water infrastructure products for the civil and rural markets. Proudly family-owned, we've built our reputation on industry expertise, innovation, and a genuine commitment to helping our customers succeed.