Senior Customer Support (Indonesia)

Connect with us to connect the world.12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.We are seeking a dynamic and experienced Senior Customer Support to join the 12Go Customer Support team. We are a vibrant group of passionate individuals from diverse cultures worldwide.We celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections that lead to outstanding outcomes.Most importantly, we always listen, and we don't judge.Join us in crafting this exciting journey, where your contribution will be key to our success!Responsibilities:Resolve customer complaints via email or social mediaAssist customers by providing the information they requireCommunicating and coordinating with colleagues and other departments as necessaryTrack bad reviews and support cases to identify problems & resolve themSuggest and make changes to improve operational workflowsRequirementsUp to 2-3 years of experience in CSVerbal and written fluency in EnglishKnowledge of Internet services and software technologiesKnowledge of Zendesk is a plusSelf-organized and great time management skillsStrong problem-solving and multitasking skillsCan raise a question and/or deliver any issue to the responsible personQuick to adapt to changing situationsQuick in responding and an ability to prioritize tasksLooking for a long-term jobBenefitsEngaging work on a product that enables millions of travelers to book their trips daily;Full-time remote working - 5 days a week, 8 hours per day; (working time - negotiable)Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms);Internal growth and internal mobility opportunities;Competitive annual leave, sick leave, and public holidays;Annual company offsite in Thailand;High-growth start up international environmentWhat should I do to dive into 12Go company culture?Apply! Update your CV and get ready to experience the best interview flow with our top talents.We can't wait to see you and share this awesome adventure together!