Senior Executive, SME Collections

Summary For Key Responsibilities For The Role.Managing delinquent accounts by providing financial consultation and recovery solutions such as payment arrangements, restructuring, and collateral disposal. Requires strict adherence to bank processes when handling customer requests, complaints, and account closures, including escalation to relevant departments. Responsible for updating systems accurately with customer interactions, payments, and documentation. Additional duties include supporting employee engagement activities and assisting in project-related tasks such as letter issuance and customer service calls. Timely follow-through on customer commitments and resolution of inquiries or complaints is essential to ensure service excellence.