Senior Manager, Operations

Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and returns. Since launch in April 2023 the company secured significant early stage funding, grew with over 50% M-o-M and closed partnerships with leading brands and retailers. As Gently enters its next phase of growth, we are looking to add a Senior Manager, Operations to our leadership team who can support the successful operational management of our rapid expansion while ensuring excellence in the execution of Gently’s ambitious vision.TasksIn close partnership with the founding team, oversee and improve the day-to-day operations of the fullfillment center and last mile delivery with Gently's own fleet, ensuring efficient and accurate processing of orders, inventory management and deliveries Develop and implement strategies to optimize logistics operations, which would include managing warehouse operations, developing SOPs, and collaborating with warehouse team and driversDefine, systematize and continously monitor performance indicator(KPIs) and operational metrics to drive operational excellance and culture of continues improvement and achieve agree-ed upon targetsIdentify opportunities to optimize costs, reduce waste, and improve overall operational efficiency without compromising quality or service levelsImplement cost control measures and monitor expenses, ensuring adherence to budgetary guidelinesCreate presentations, financial models, and data/business intelligence dashboards for management reporting purposesSynthesize data insights to provide strategic recommendations across logistics operations and resource planningRequirementsBachelor's degree2-5 years experience in consulting, data analytics, project management, or operations role with a demonstrated record of consistently exceptional performanceStrong preference for candidates with previous logistics or operations experience at a leading logistic player or high growth venture with in-depth knowledge of fulfillment center and last mile delivery operations, inventory management and warehousingFlexibility with working schedule as the primary focus of the role is logistics operations which might include attending early/late shifts or drive alongs on routesCan-do attitude, roll-up-the sleeves mindset and entrepreneurial passion to be a key player on the ground floor of a category-defining venture"Ownership" mentality to drive outcomes and attend to issues whenever needed even if outside of office hours