Senior Project Manager (Night Shift)

As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.comTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.MAIN PURPOSE OF JOBThe Senior Project Manager (SPM) will both manage accounts directly assigned to them (project planning, execution, tracking, delivery and closure using Welocalize standard processes and tools) and will support the Operations Squad Lead in large enterprise accounts.A SPM will own relationships with the customer at the project level and work closely with Welocalize account directors and production teams to optimize delivery, client satisfaction, quality and profitability. The ideal candidate is a driven but steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment.MAIN DUTIESThe following is a non-exhaustive list of responsibilities and areas of ownership of the Senior Project Manager:Preparation, analysis and implementation of project plans following the Welocalize standards for:Project Management, i.e. Project Start Standards, Workflow and Completion; updating project status, invoice approvals, updating client information, etcCreation and Management of project schedulesCreating project estimates and proposals for customer approvalRisk assessment and strategic planning of activities to minimize potential issuesManagement of QA projects, incl. resource management, defect management, reporting, etcWorking collaboratively on project and client objectives with other involved stakeholdersDevelopment and preparation of process documents where requiredOperating with a medium level of support, incl. recognition and escalation in a timely manner of any issues beyond their controlWorking with the production team in the continuous improvement of project delivery and profitabilityEstablishing strong relationships with both internal and external stakeholders, incl. colleagues in other departments, vendors, etcBuilding and maintaining strong relationships with customer contacts at the project level, with measurable success in customer ratingsEffective and timely communication with all stakeholders involved in the project(s), incl. clients, production business units, etcEnsuring all finance systems data is accurate and kept up to dateReporting, incl. Weekly Project Status reports, Budget to Actual, Time Management, and Client/Vendor related issues to other involved stakeholdersEnsuring profit of project is maintained through the management of marginPlanning, preparing & running quarterly business reviews with clients face-to-faceEducation Level Master’s Degree OR Bachelor’s Degree and experience in the industry in lieu of Master’s Degree acceptableExperience Proven track record of Project Management for at least 3-5 years of expExperience working internationally or directly with international product developmentExperience in technology related companyProven Experience dealing with large clientsProven track record of success at managing large accounts/projectsExperience in authoring client documents such as SOW’s, proposals, processes and ‘post mortems’Proven track record of active participation in development of processes and ideasProven track record of active participation in new client sales cycles, incl. presentations, analysis, recommendations and relationship developmentExperience in managing financial budgets, budget reconciliation and budget reportingExperience with Translation Management Systems, i.e. GlobalSight, Idiom World Server, SDL TMS, etcOther relevant skillsEnergy and a positive attitude with excellent interpersonal skillsThe ability to lead large, diverse, virtual teamsExcellent Written and verbal communication skills. Strong organizational and problem-solving skillsEffective presentation skillsAbility to build and maintain strong client relationshipsAbility to manage multiple priorities in a time-sensitive and deadline-driven work environmentMust be available to travel for work related commitmentsNight shift working hours:  8:00 AM CET - 5 PM CET (1 hr lunch)=12:30 PM IST to 9:30 PM IST ((1 hr lunch)Work From Home in IndiaWorking hours: 8 hours/day Mon-FriWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.