Senior Servicing Specialist - Home Loans

Employee Applicant Privacy NoticeWho we are:Shape a brighter financial future with us.Together with our members, we’re changing the way people think about and interact with personal finance.We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.The Role:The Home Loan Servicing Specialist is responsible for ensuring that Loan Administration and Default Administration functions performed by sub-servicer(s) meet contractual obligations, investor guidelines, regulatory and legal requirements, and generally accepted servicing practices.The Servicing Specialist has a high level of interaction with internal and external parties including sub-servicers, and suppliers. In addition to servicing oversight, the role requires a broad knowledge of servicing topics such as: Loan Transfer Operations, Payment Processing, Collections, Loss Mitigation, Foreclosure, Bankruptcy, REO, MERS, and the ability to direct servicing activities related to Loss Mitigation and Foreclosure Timelines.This may include but is not limited to remittance reconciliation, quality control, data reconciliation, identifying servicing performance irregularities or exceptions, and driving enhanced performance by a client’s servicer. Quantitative and qualitative analysis, reviews of loan documentation and reporting, and assessing compliance with GSE and regulatory guidelines are regular functions performed by the Servicing Analyst.What You'll Do: Support the company's servicing oversight program in evaluating servicing policies, procedures, and processPartner with servicer(s) on operational changes based on legal requirements or areas of improvement identified in performing servicing oversightReview servicer reports and perform testing to ensure mortgage loans are serviced in accordance with regulatory and investor requirementsReview servicing documentation and prepare loan-level forensic analyses as neededReview Loss mitigation, Foreclosure, and REO activitiesLoan Transfer and Service Release TrackingMERS Administration Investor and Client P&I and Escrow reconciliation Prepare monthly, quarterly, and ad-hoc reportsDevelop and maintain policy and proceduresResearch and respond to inquiries from suppliers and stakeholdersResearch and resolve member complaintsParticipate in monthly calls with the servicer to discuss oversight activities, performance, and trends Maintain visibility into the portfolio by ensuring the reviews are performed appropriately in the system.Ability to work with Google Sheets and Excel performing advanced formulas (e.g. VLOOKUP), pivot, and other functions to understand and reconcile dataRaise potential issues (performance, timeline, etc.) to management attentionIdentify performance trends and potential enhancements so that such items can be analyzed and potentially incorporated into servicer processes or internal system changes (Servicing workflow enhancements, QC workflow enhancements, exceptions, processes, etc.)Vendor Invoice ReconciliationAdditional duties as assignedWhat You'll Need: Minimum of 2-5 years of Mortgage Servicing operations or asset management experience with emphasis on Mortgage Servicing oversight or Investor ReportingWorking knowledge of industry-standard mortgage servicing systems, such as MSP, preferredBroad-based knowledge of the mortgage industry, including detailed knowledge of regulatory requirements for loan servicingDemonstrated ability to work well with staff clients if neededProven ability to multitask, work independently, and work effectively with business partnersStrong Google Suite and Microsoft Excel skillsTeam orientedExcellent PC skills and possess high level of proficiency in Microsoft productsStrong communication (written and oral) skillsStrong analytical ability, good judgment, strategic and multidimensional thinkerDetail-oriented and organizedDemonstrate professional behavior and teamwork, punctual, dependable, and adhere to company policies and proceduresDemonstrated problem-solving and decision-making skillsCompensation And BenefitsThe base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal EmployeesIf you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.