Service and Warranty Supervisor

The AHB Group is a leader in building residential homes. Our vision is deliberately simple: ‘To be the home builder most known for changing consumer views on home building in Victoria.Our group consists of a range of different brands which cater to different markets, this includes Sherridon Homes, Royston Homes, Evo Homes, First Place, Soho living, Marque just to name a few.We’re seeking an experienced Service & Warranty Supervisor with a background in volume home building and strong people skills.This role would service the Northern and Western Suburbs.THE ROLE :Conduct and perform New Home Service & Warranty InspectionsPreparation of inspection reports and service requestsIdentify, assess, and resolve building defectsLiaise with relevant stakeholders including customers, suppliers, and tradesSupport and assist Service and Warranty admins and TechniciansProvide quality customer experience & focusQualifications, Experience, AttributesProven experience from a Service & Warranty function (Maintenance )Sound knowledge of VBA guidelines and construction processWell-rounded skillsetAbility to work autonomously as well as in a team environmentCERT IV in building and construction is highly regardedAustralian Drivers License About YouYou bring a positive attitude to every interaction.You stay calm and professional, even when handling unhappy customers.Your communication skills are top-notch, clear, confident, and compassionate.You’ve got a charismatic personality that can turn tough conversations into positive experiences.You’re resilient and comfortable dealing with challenging customer interactions regularlyBenefitsFully maintained company Vehicle Mobile Phone, Fuel Card, E-Tag ProvidedWeekly team catch-up's and coffees so you never feel like your aloneAwesome team and a down to earth leaderA growing building company with a huge pipeline of workOur company events are second to noneOpportunities to grow within the organisationSo, if you are currently in a role where there is uncertainty, and little room for growth and development, you need to be talking to us.Apply today!!!Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person.To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves.