Service Appointment Coordinator

Classic Toyota of HendersonHenderson, NCFull TimeorService Appointment CoordinatorLocation: Henderson NCDepartment: Service DepartmentEmployment Type: Full-TimeDealership: Classic Toyota of HendersonAbout UsClassic Toyota of Henderson is a trusted and award-winning Toyota dealership dedicated to delivering exceptional customer service. We’re looking for a Service Appointment Coordinator to join our growing team and serve as the first point of contact for customers scheduling vehicle service.Job SummaryThe Service Appointment Coordinator is responsible for handling inbound service calls, scheduling repair and maintenance appointments, managing the service appointment calendar, and ensuring customers receive a smooth and professional experience from the moment they contact the dealership.Key ResponsibilitiesAnswer incoming calls and online inquiries related to service scheduling.Schedule appointments efficiently based on technician availability and shop capacity.Confirm and update customer information in the CRM/DMS (e.g., CDK, Eleads)Provide accurate information about recommended maintenance, recall notices, and service processes.Make outbound calls for appointment reminders, follow-ups, and declined service opportunities.Maintain a high level of professionalism and customer care.Coordinate with service advisors, technicians, and parts staff as needed.Help manage service drive flow by monitoring appointment volume.Document all customer interactions accurately and thoroughly.QualificationsRequired:High school diploma or equivalentExperience in customer service, call center, hospitality, or automotive environmentStrong communication and phone etiquette skillsAbility to multitask in a fast-paced environmentComputer proficiency and comfort with scheduling systemsPreferredPrevious dealership or automotive service experienceFamiliarity with Toyota products, services, and maintenance schedulesKnowledge of CRM/DMS platforms (e.g., CDK, Eleads)What We OfferCompetitive hourly pay + performance bonusesHealth, dental, and vision insurancePaid time off and holidaysEmployee discounts on vehicle purchases and serviceCareer development and Toyota training programsA positive, team-oriented work environmentApply for Service Appointment CoordinatorFirst name (required)Last name (required)Email address (required)Phone number (required)I would like to communicate with the hiring team via text message about my application and next steps.Address (optional)City (optional)AKALARAZCACOCTDCDEFLGAHIIAIDILINKSKYLAMAMDMEMIMNMOMSMTNCNDNENHNJNMNVNYOHOKORPARISCSDTNTXUTVAVTWAWIWVWY--ABBCMBNBNLNSNTNUONPEQCSKYT--ASGUMHMPPRVIState/ProvinceZip/Postal Code (optional)Were you referred by anyone? (optional)YesNoPlease add your resume10MB limit; .pdf, .doc, and .docx file types are accepted.ATTACH FILEPlease contact us if you would like to better understand our data collection and usage policies.Classic Toyota of Henderson