Service Delivery Lead - IT

Role: Service Delivery Lead - IT Operations Location : Sydney Contract About the RoleOur client, a major FMCG organisation is undergoing a significant demerger, with the transition set to complete by this month end. As part of this transformation, they are seeking an Service Delivery Lead to support the Transitional Service Agreement (TSA). This role is critical in ensuring the smooth delivery of IT services by acting as the escalation point, while collaborating with Product teams who own direct service delivery.Key ResponsibilitiesProvide service delivery oversight, acting as the primary escalation point for IT service issues.Support IT with inputs on existing systems, processes, and data.Manage application support escalations to ensure service level targets are met.Partner with super users and end users, building strong stakeholder relationships.Skills & ExperienceStrong background in IT Service Management and escalation handling.Excellent stakeholder engagement and communication skills.Solid understanding of IT architecture and system interactions.Experience in vendor management and ensuring service continuity.Exposure to change management within large-scale transitions or demergers.Previous experience in IT roles supporting business transitions, mergers, or demergers.Familiarity with multinational FMCG environments and Australian business contexts would be plus.Apply now to be part of building the future of a newly independent organisation.Madhuri MhantaKey Accounts ConsultantLet's Connecthttps://www.linkedin.com/in/madhuri-mhanta-5a4a7a17+ 61 386 334 112ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.Aboriginal and Torres Strait Islander people are encouraged to apply.By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policyState: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856