Service Designer

Service Designers - mainly remote - government sector - 3 months, extending to 12 months - Skills/experienceSolid service design experience ideally in a professional agency, consultancy and/or client-side experience in delivering, influencing, shaping direction of creating best in class digital and non-digital Products and ServicesA real breadth in your strategic design and technical expertise - from research techniques to workshop facilitation to service design thinking with the ability to understand technical constraints and processesA strong portfolio that includes a collection of real-life product examples and case studies that show your capability in design thinking with end-to-end services design practicesStrong knowledge and proven practical execution of Customer Centric Design PrinciplesExperience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterationsExperience in designing, service design blueprints, customer journey and empathy mappingExperience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisationProven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteriaProficiency with design tools such as: Figma, Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP.Solid understanding of usability and accessibility standards including Web Content Accessibility Guidelines (WCAG) & ISO 9241Work closely with other designers, commercial and technical teams to execute a balanced approach to delivery. Where required can manage a team(s) and mentor as appropriate.Knowledge of GDS standardsRolePlan and execute co-creation workshops with stakeholders to propose the most viable solution for a given problem.Apply knowledge in human factors, ethnography, and the user-centred design process to productTake account of any pre-construction information provided by the client (and principal designer, if one is involved)Design the User Journey Map so we can identify pain points and issues that need to be addressed in a given service.Design the Service Blueprint and prepare it to be presented and delivered to the client.Take steps to reduce or control any risks that cannot be eliminated.Support the learning and development of less experienced and trainee Service designer within the teamThrive working in an agile environment, using your own creativity, resourcefulness and initiative to maximise the quality of service design and its impact on the service developmentBe visible within the team and be able to engage, build trust and energise a team culture that is responsive to the service designINSIDE IR35