Service Desk Technician

About The RoleWe have an exciting opportunity for a Service Desk Technician to join our team on a temporary (12 months) full-time basis.As our new Service Desk Technician, you will have a good understanding of the day-to-day role a technician plays within the service desk team. With excellent organisation, communication, and time management skills, you are adept at ensuring that all Service Desk requirements are carried out both efficiently and effectively.This is a full-time temporary role based at the Civic Centre. We support flexible working arrangements while ensuring operational needs of the role are met.This is a Band 5 classified role. Remuneration will be $80,377.95 - $93,517.76 (depending on experience) plus superannuation in accordance with the Superannuation Guarantee.What You Will Bring To This RoleThe key selection criteria for this role are:Excellent oral and written communicationPassion for Customer ServiceBackground in IT troubleshooting (network and desktop)Understanding of ITILExcellent understanding of Incident and Problem management processStriving to continuously improve knowledgebase and processesAbility to manage multiple tasks with excellent prioritization skillsHow To ApplyPlease submit your application, including your resume and cover letter online via the ‘Apply’ button by 30/10/2025 at 11:45pm.All applications must be made via the online portal. No applications direct to the hiring manager will be considered.For further information on this role please contact Rebecca Hill, Service Delivery Lead at rebecca.hill@knox.vic.gov.au.A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.  Please note: Candidates will be shortlisted as applications are received and this role may close earlier than the anticipated closing date.Why work at KnoxDiscover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:Accrued or rostered days off available for full-time roles, depending on operational requirements Broad range of leave options including up to 16 weeks primary and up to 4 weeks secondary parental leaveSalary sacrifice option for Council-owned childcare fees Opportunities to take on temporary roles or work in different teams to build skills and support career growthSupport towards further study 50% off Knox Leisureworks memberships Employee Assistance Program (EAP) for support in managing personal and work-related challenges.To find out more about the benefits of working at Knox City Council, visit knox.vic.gov.au/why-work-knoxInherent RequirementsTo view the inherent requirements for this position please see attachment below. Office Based role(s) - Inherent Requirements Table .DOCXOur commitmentsKnox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.Follow usFor more information about Knox City Council and to stay up to date, follow us on LinkedIn.