Service Engineer

Job Title: Service Engineer Location: Baghdad - SAM Al-Saidiya.About the Job:The Service Engineer will be responsible for the installation, maintenance, repair, and troubleshooting of heavy machinery and equipment at customer sites and in-house. The role requires a deep technical understanding of mechanical, electrical, and hydraulic systems as well as excellent customer service skills. The Service Engineer will ensure that machines operate at peak performance and provide on-site support to customers, ensuring minimal downtime and maintaining strong client relationships.Main duties & responsibilities:Delivering services to customers effectively and on time.Monitoring and maintaining all workshop equipment and machinery performance.Walking around with customers through how the equipment works, including how to use it safely.Explaining new features and suggesting upgrades to customers.Ordering and restocking materials when it is required.Participating in ongoing training to keep up to date with the latest developments in all machinery engineering.Providing clear customer feedback.Leading or assisting with the support of projects.Following government health and safety regulations and the regulations of their employer.Performs any related task as requested by the direct supervisor.Maintain and expand the company’s customer base in his line of business.Develop relationships with new and existing clients, building relationships based on integrity, trust, and respectPromote the company’s services.Meet with prospective clients to devise and execute marketing strategies.Work with customers to address their concerns, recommending solutions accordingly.Provide support to the sales department as needed.Thinking of all service staff to be one team.Support other departments when required.Always thinking as ONE TEAM ONE AIM.Diagnose machine problems as per the manufacturer's instructions & standards.Always keep a clean & neat workshop with other teammates.Making sure all tools are clean & complete (requesting when needed).Job assignment & finishing work in a timely manner.Required Qualification:Bachelor’s degree in mechanical engineering or any related field.Minimum 4-7 years of experience in machinery maintenance or automobile.Proficiency in English.Professional Passion and Drive.Fast learner with a passion for creativity and innovation.Self-motivated with a results-driven approach.