Service Manager - Auto Central (Multibrand)

Job Role:The role holder is responsible to ensure a high level of service market exploitation and loyalty through offering high quality repairs and customer care. Managerial Responsibilities:Defines performance goals at the start of the year in discussion with the Aftersales General Manager and ensures that the goals are achieved during the course of the year. Drives the Service area results through effective planning, resource allocation, work allocation, monitoring and decision-making in order to achieve the area-level KPIs. Core Responsibilities:Ensures workshop operation’s adherence to company standards and achievement of departmental targets and objectives. Organizes, monitors and evaluates internal service key figures in the dealership. Oversees repair quality and monitors manpower performance periodically, finding ways to consistently motivate the staff towards a dedicated work and high-quality service. Assures high levels of productivity. Defines a range of Aftersales services offered by the individual dealership, oriented towards the appropriate target groups, with consideration for the competitive environment. Sets monthly targets for Service Advisors on the number of Ros, Sold Hours and Value Added Services. Guarantees the participation in the Nissan Service Report in order to establish benchmarks in comparison with other dealerships Provides inputs to the Aftersales marketing plan and recommends on its implementation. Analyses the CS results, conduct review meetings and provides alternatives and action plans. a Submits weekly and monthly reports to the Aftersales General Manager. Implements any initiated Service Process and Procedure. Ensures that frontline discipline is maintained at all times (e.g. uniform, conduct and professionalism).Ensure the proper functioning of the service reception and ensures that all infrastructures are in line with the Retail Visual Identity.Ensures that KAIZEN, 5S, and Aftersales Dealer Operation Standards (AS-DOS) will be strictly & effectively implemented throughout the workshop. Analyses daily CS report related to workshop quality. Implements any manufacturer initiated Service Process and Procedure. Supports the manpower planning (e.g. hiring/redundancies).Monitors the compliance with environmental and health and safety regulations (e.g. fire extinguisher contracts and validity, eyewash, waste disposal, etc.) Develops flow charts and checklists for use in the service area in order to optimize procedures. Sets the work schedule of the workshop and reception, with the approval of the Aftersales General Manager. When requested, represents the Aftersales Service Department internally and externally. Consistently reports and updates the Aftersales General Manager regarding the entire workshop operation and performance. Background & Experience (years):3 to 5 years in a related field/role, with managerial or supervisory experience. Proven ability to work independently and with others.Able to nurture talent, manage complex human relationships and culturally sensitive. Advance Excel Skills.