Service Manager - Medicine

Job OverviewService Manager – Medicine (Band 7)Frimley Health NHS Foundation TrustAre you an experienced operational leader ready to make a real difference in patient care? We are seeking a dynamic Service Manager to join our Medicine Directorate.This pivotal role provides strong leadership and a highly visible presence across the directorate, ensuring the delivery of safe, high-quality patient care and effective communication. You will drive service efficiency, enhance patient experience, and uphold best practice in safety, quality, and infection prevention and control.Working closely with the Operations Manager and Head of Nursing, you will support service development, workforce leadership, and delivery of key performance targets, including inpatient and outpatient waiting list management. You will play a central role in improving patient flow, meeting access standards, and ensuring services are responsive and sustainable.The post holder will be responsible for effective resource management, financial oversight, and supporting staff development to build high-performing teams. You will deputise for the wider operational team as required, contributing to strategic planning and continuous improvement initiatives.We are looking for a proactive, resilient leader with strong analytical skills, excellent communication, and a proven track record in operational management within healthcare.This role will involve cross-site working.Main duties of the jobTo support the operations manager in developing service development plans / business plans to align national direction/strategies and local priorities.The post holder will be responsible in ensuring that resources are used effectively and efficiently and work with the staff, leading and coaching them to maximise their potential in support of their future career options.The post holder in conjunction with the operations manager and head of nursing will ensure that patient safety is maintained to the highest level.The post holder will deputise for the operations manager as requiredSupport the delivery of access targets within the service through effective management of consultant leave and capacity & demand management in line with the Trust consultant leave policy.To track budgets of agreed delegated responsibility to enable monthly variance reporting.Working for our organisationFrimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.Frimley Health Trust benefits on VimeoDetailed Job Description And Main ResponsibilitiesFor a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.Person specificationQualificationsEssential criteriaDegree or equivalent level of experienceEvidence of continuing personal developmentDesirable criteriaManagement qualificationSkills & KnowledgeEssential criteriaAbility to learn and adapt quickly to the requirements of a new roleAbility to simultaneously manage a range of complex tasks and prioritise workloadAbility to interpret data (performance and financial) effectively to make carry out an accurate analysisAbility to negotiate effectively to achieve positive outcomesDesirable criteriaStrong and flexible report writing skillsExperienceEssential criteriaExperience of working in a senior administrative roleExperience in staff management and leading a teamExperience in management of financial cost control including identification of potential savings opportunitiesExperience in staff management and leading a teamDesirable criteriaExperience of working in an NHS or other healthcare environmentFrimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.Apply online now