Service Support Engineer

Position SummaryWe're looking for passionate and adaptable Service Support Engineer to join our team. Ideal candidates should have a strong experience in network operations.Role And Responsibilities 24x7 NOC monitoring of all DA services except for China Failure detection and alarm propagation for DA servers 24x7 NOC monitoring for service failure detection and propagation Enhance monitoring system for NOC operation Practical test with real device and system every two hours NOC monitoring reports (weekly / semi-annual / annual)Skills And Qualifications Familiar or have experience in using monitoring and logging tools (Grafana, Logsearch, Kibana, AWS Cloudwatch, etc) Familiar or have experience in ticketing or issue tracking system (JIRA) Have knowledge in service performance metrics (cpu load, memory, storage, network, etc) Have experience in conducting functional testing. Good in English both writing and verbal. Willing to work in shift. This position will be hired under a third-party contract (12 months). Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a current or previous employer. Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.