ServiceNow Platform Manager

Boliden is a high-tech metals company with its own mines and smelters that work long-term to guarantee society's access to base and precious metals. For a century, our work has been part of the value chains that have shaped modern society. At Boliden, we know that the metals we mine and make available will continue to play a crucial role in the future – what matters is how we produce them. Become a part of us and drive change for generations to come. Your opportunityShape the Future of IT at Boliden. Do you want to create an outstanding IT experience for end users and drive digital transformation? Boliden is looking for an experienced ServiceNow Platform Manager to take ownership of our ServiceNow platform and lead its development as a strategic enabler for the business.What you will work withAs Platform Manager, you will be the strategic and operational driver of Boliden’s ServiceNow platform. Your mission is to ensure the platform delivers maximum value across the organizationfrom IT service management to HR and beyond.This is a role for a proactive person who thrives on project management, stakeholder engagement, and continuous improvement. You will coordinate initiatives, challenge assumptions, and ask the right questions to align technology with business needs.Your Responsibilities Will IncludeTake full ownership and lead the ServiceNow platform by defining roadmaps and priorities, while actively working hands-on to ensure successful delivery. Lead platform-related projects and ensure successful delivery. Act as a trusted advisor to business units on digitalization opportunities. Drive requirement discussions and challenge solutions to ensure relevance and quality. Coordinate internal IT teams and manage supplier relationships. Ensure platform stability, scalability, and compliance with best practices. Facilitate workshops and decision-making across IT and business stakeholders. What you bringYou are ambitious, structured, and proactive, operational with a strong ability to lead projects, manage stakeholders, and drive change.QualificationsMinimum 2 years of hands-on administrative experience with ServiceNow. Certification in any ServiceNow area. University degree in IT or equivalent experience. Strong communication skills in English (Swedish, Finnish, or Norwegian is a plus). Ability to work independently and manage multiple priorities. Experience in implementing or operating processes on ServiceNow is highly valued. Class B driver’s license. You combine technical expertise with strategic thinking and have a passion for improving processes. You are proactive, solution-oriented, and skilled at building trust across diverse stakeholders. What We OfferA key role in shaping Boliden’s digital transformation journey and actively pushing the progress of the platform with significant business impact. A dynamic environment that values innovation, collaboration, and continuous improvement. A workplace built on care, courage, and responsibility, with a strong focus on safety and diversity. Why work with usAt Boliden, we believe in promoting a workplace where care, courage, and responsibility are central to everything we do. We offer a workplace where we believe in collaboration and where what you contribute will have a direct impact on future generations. We are a company made up of responsible and creative people all working towards the same vision; to become the most sustainable and respected metal supplier in the world.Apply today to be part of something truly meaningful!At Boliden, diversity and inclusion are drivers of innovation. We know that different perspectives and experiences strengthen us and help us stay at the forefront of an important and exciting industry. Therefore, we encourage applications from people with diverse backgrounds and viewpoints. Together, we build a workplace where everyone can feel safe and inspired to reach their full potential.Do you want to know more about the position? Contact me as a recruiting manager Jessica Rönnmark, Head of Section Productivity Services, jessica.ronnmark@boliden.com. I appreciate your interest! Questions about the application are answered by our Talent Acquisition Partner, Jessica Grönwall, jessica.gronwall@ext.boliden.comUnion information is available from Ingela Scherling Saco +46 70 272 08 68, Andreas Mårtensson, Unionen, +46 70 541 83 93 or Peter Markström, Ledarna, +46 910 77 40 09. Last day to apply: December the 9th of December 2025.As part of Boliden’s qualitative recruitment efforts and systematic safety work, background checks may be included in the recruitment process.If the position you applied for involves handling explosives, you will, in accordance with the Act on Flammable and Explosive Goods (2010:1011), undergo a background check for approval by the Swedish Civil Contingencies Agency (MSB) during the recruitment process.If you are a representative of a recruiting company, please refrain from contacting us about this advertisement. We appreciate your consideration.Important! 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