Settlement Officer (AU Mortgage, WFH)

Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)What are we looking for?As a Settlement Officer, you will play a vital role in the end-to-end mortgage process, ensuring the smooth and accurate completion of loan settlements. This role requires strong attention to detail, coordination skills, and the ability to liaise effectively with lenders, brokers, clients, and solicitors to ensure a seamless settlement experience.Skills RequiredStrong knowledge of the Australian mortgage and settlement process.Excellent attention to detail and organizational skills.Ability to communicate effectively with diverse stakeholders.Familiarity with loan processing systems and CRM platforms (e.g., Salesforce, ApplyOnline, Mercury).Sound understanding of compliance, credit policies, and banking procedures.Ability to work under pressure and meet deadlines in a high-volume environment.Background in mortgage administration, lending, or financial services preferred.Experience working with Australian lenders, aggregators, or broker networks advantageous.Knowledge of property settlement procedures and state-specific regulations highly regarded.What will you do? Manage and oversee the entire settlement process, ensuring all loan documents and requirements are accurately prepared, verified, and completed within established timelines.Review and confirm the accuracy of loan contracts, mortgage documents, identification checks, and settlement instructions in compliance with lender and legal requirements.Act as the primary point of contact between brokers, lenders, clients, and conveyancers to ensure all parties are updated and aligned throughout the settlement process.Ensure all settlements adhere to internal policies, lender guidelines, and Australian legal and compliance standards, including verification of identity (VOI) and responsible lending obligations.Identify and promptly resolve discrepancies or issues that could delay settlement, maintaining professionalism and attention to detail under time-sensitive conditions.Update CRM systems, settlement trackers, and internal databases to reflect accurate loan progress and settlement outcomes.Assist with disbursements, final confirmations, and post-settlement follow-ups to ensure client satisfaction and accurate recordkeeping.Join the awesome team and enjoy these benefits & perks:BenefitsOffering a 3-week paid training program to help you get up to speed and excel in your role.Competitive salary package and annual performance review, monthly rewards and recognition program.Opportunity to attend events and travel to Australia.Chance to earn your CERT IV in Mortgage Broking and Finance, which could be a great way to upskill and advance your career.Access to knowledge base tools, resource center and training library.Mandatory Government Benefits and 13th Month PayLeave credits and convertible to cash of unused sick leave, paid quarterly.Access to Emergency and Bereavement LeaveFinancial PerksAccess to a Financial Assistance Program through one of the leading FinTech Company in Philippines.Earn as much as PHP 21,000 referral bonus - help a friend land a job and get rewarded.Work-Life Integration And PerksWFH Engagements: Remote learning and employee development activities, Wellness sessions and health talks, Virtual team games and contests (Trivia, TikTok, Photo Challenges)Regular company-wide events, engagement activities, and a culture that values work-life balanceEmployee-wellbeing Office Facilities (Gym, Wellness Room, Childcare Facility, Entertainment Room, World-class Training Rooms)Cafeteria with affordable food concessionaire partners.Complimentary coffee and ice cream every day.Sleeping Quarters and Shower rooms for comfort and convenience.Prime LocationConveniently located at Mega Tower, EDSA --- the heart of Metro ManilaJOIN CONNECTOS NOW!ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.#ConnectOSCareers #JoinConnectOS #ConnectOSNonTechEqual Employment StatementEmployment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes