SPA Trainer & Fleet Supervisor

Where passion meets opportunityThe best of your adventures is the one you have yet to sail!Your PurposeIn line with corporate guidelines, the Spa Fleet Supervisor & Trainer is responsible for helping improve theperformance of the onboard Spa Teams across the fleet; delivering training, driving the revenue strategy, andensuring the implementation of all Company policies and procedures in order to increase our guest satisfaction.Your ImpactTrainingAssess the onboard SPA Teams capabilities and training needs to develop strategic training plans;Deliver standard training to all onboard SPA Teams;Follow up the training administration and provide reports to the business.Revenue StrategyReview the execution and performance of the SPA Revenue Strategy;Support the SPA Team to improve marketing effectiveness and increase sales;Work with the SPA Manager to analyze revenue results, identifying strength and development areas, andimplement corrective actions when necessary.OperationsSupport in the creation and development of standard operational processes and procedures;Run audits across the fleet to ensure compliance of company policies, standards and procedures;Review guest survey results to improve guests’ experience and satisfaction;Provide ad hoc analysis and reports.Your Journey so farFluent English. Any additional languages are an advantage;Qualified Beauty Therapist including; facial/body massage and facial/body electrics;At least 1 year’s experience in a similar role;Previous Cruise Ship experience;Business Development and Strategy;Analytical Skills;Training Ability and Experience;People Development and Leadership Experience;Strong Inter-Personal and Communication Skills;Able to travel extensively;Able to work in a fast-paced environment.Your EssentialsValid Passport.Our commitmentWe are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!