Specialist _ Senior Executive – Learning and Development (Trainer)

HealthRecon Connect LLC provides technology-enabled Revenue Cycle Management (RCM) solutions to US healthcare providers. We leverage over 30 years of deep domain expertise, cutting-edge analytics as well as machine learning, Artificial Intelligence and Automated workflows to help improve cashflow, patient outcomes and enable peace of mind for our clients.At HealthRecon Connect (HRC), we hold ourselves accountable for setting and maintaining high standards. Day after day, we passionately strive for high achievement; for customer delight and thrive on the challenge of high expectations and commitment to excel.We are looking for a Specialist / Senior Executive – L&D (Trainer) to join our Learning and Development team.Job profileDevelop comprehensive training programs focused on enhancing communication skills, including verbal and written communication, active listening, conflict resolution, and presentation skills.Create and implement behavioral training modules aimed at improving interpersonal skills, emotional intelligence, assertiveness, resilience, and teamwork.Collaborate with trainers and subject matter experts (both in-house and external) to organize and facilitate training sessions.Support the development and updating of training materials and resources.Ensure training content aligns with learning objectives and is engaging and effective.Coordinate internal and external training sessions, including venue management, scheduling, and Arrangements (when applicable).Facilitate engaging and interactive training sessions using a variety of methodologies such as workshops, role-playing exercises, simulations, case studies, and e-learning platforms.Adapt training techniques to meet the diverse learning styles and needs of participants, ensuring a positive and impactful learning experience.Conduct thorough needs assessments and skill gap analyses to identify training needs within different departments and levels of the organization.Evaluate the effectiveness of training programs through participant feedback, performance metrics, and post-training assessments. Continuously refine and improve training content and delivery based on feedback and outcomes.Evaluate, select, and manage relevant vendors and tools for learning and development programs and initiatives (where appropriate).Collaborate closely with HR business partners, department heads, and other stakeholders to align training initiatives with organizational goals and strategic objectives.Provide individual coaching and consultation to employees seeking to improve specific communication or behavioral skills, offering personalized development plans and constructive feedback.Manage calendar invitations, participant communication, and pre-training logistics.Assist in gathering and analyzing feedback from training sessions.Maintain accurate records of training activities, including attendance, evaluations, and outcomes.Prepare comprehensive reports and presentations for management to demonstrate the impact and effectiveness of training initiatives on employee performance and organizational success.Person profileHolds an Bachelor’s degree in a relevant field from a recognized institution/university.Proven experience (3 years) as a communication trainer, behavioral trainer, or similar role, with a strong track record of designing and delivering successful training programs.Certifications in Training and Development is an added advantageExpertise in communication strategies, behavioral theories, adult learning principles, and training evaluation methods.Excellent facilitation, presentation, and interpersonal skills with the ability to engage and inspire diverse audiences.Proficiency in MS Office Suite, learning management systems (LMS), and other training delivery platforms.Strong organizational skills with attention to detail and the ability to manage multiple projects simultaneously.Ability to thrive in a fast-paced, collaborative environment with a commitment to continuous learning and professional development.Preferred:Basic instructional design knowledge and familiarity with relevant tools of Exposure to the BPO/KPO industryWork Week:Monday to FridayShift:8.00am to 5.00pm IST / SLST(may require occasional adjustments to start and end times to meet client needs/deliverables) Other Features:Full-timeUS calendar applicablePlease send us your CV to careers@healthreconconnect.com with the subject line “Specialist / Senior Executive - Learning and Development (Trainer)”