Sr Assistant, CTC Iberia Client accounts

Job PurposeThe Shared Services CAM Sr.Assistant will be responsible for the processing/validating of customers’ off invoices within the Shared Services CAM team. The position will be tasked with driving and delivering CAM service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CAM service level and effectiveness expected throughoutKey Responsibilities:CAM Set upResponsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)Ensures payments/CAM agreements procedures are completed efficiently, accurately and in a timely mannerMakes productive use of technology tools and systems including SAP to ensure effective service delivery and accurate CAM data.Ensures that all CAM invoices are routed for appropriate approvals in accordance with the CCEP Chart of Authority.Escalates where invoices are received without the correct information or approvals.Ensures that all approved CAM invoices are sent for payment/offset to agreed customer deadlines and meets customer expectationsEnsures that any supporting documentation are provided to customers as requestedTo understand and answer any queries relating to payments/agreements.Ensures all follow up issues on payments/agreements are managed accordingly to the given timelines.Ensures that Coca-Cola Europacific Partners policies are adhered to (e.g. approvals, financial guidelines, etc.)Provides feedback to ensure that CAM processes meet business requirements in an automated and as user-friendly manner as possible.Provides support to other team members where requiredWorks to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveysTo gather data requested by audit teams during financial and SOX auditsTo support the documentation of all off invoice activity processes in line with the CoAProvides support and advice on CAM processes where requiredExperience Preferred2 years relevant experience in Order to cash/Accounts receivable area in multinational organization and/or Shared Services environment.Language capabilityEnglish and Spanish – advanced levelQualifications RequiredBachelor degree in Finance, Economics or equivalent.Functional Technical Skills RequiredMS Office Suite Skills, especially Excel (including pivot tables, charts etc.), PowerPoint, Outlook - AdvancedERP experience, preferably SAP – Basic/IntermediateUnderstanding the sales processes and the route to market / FMCG specifics - IntermediateUnderstanding the commercial environment and needs of the business and relevant stakeholders - IntermediateUnderstanding of financial systems & processes - IntermediateCapability required & Expert level( Capability Framework)Analytical Thinking - FoundationalRelationship Management - FoundationalCollaborative Influencing - FoundationalFinance Operations and Accounting - FoundationalProcess Excellence – FoundationalSystem Literacy – Intermediate