Supervisor - IT Epic Applications

Your Next Career Move Starts Here At Golden Technology, we believe your potential is limitless. We connect top technologists with companies that are shaping the future — and we do it with a people-first approach that values authenticity, growth, and impact.Our mission: Develop people. Empower families. Drive innovation.Our approach: Pair world-class talent with organizations where they can thrive.The RoleTitle: Supervisor - IT Epic ApplicationsLocation: RemoteType: Permanent A Brief OverviewThis position supervises critical clinical, patient access, and/or revenue cycle applications and requires an extensive understanding of the assigned Epic applications that support the enterprise clinical and business departments and/or departmental applications. This position will be responsible for leading a team of analysts to help implement and maintain functionality to their assigned Epic applications under the direction of their manager.What You Will DoDirectly supervises Epic application analysts and is responsible for ensuring their work output is satisfactory. Responsible for all hiring and related personnel decisions, completing routine performance review evaluations, training, scheduling, managing assignments, and monitoring performance for the team.Initiates and maintains positive relationships with key customers and co-workers.Partners with customer departments and team members to translate business requirements into viable solutions, with attention on customer service.Leads discovery, planning or follow-up sessions with key customers and leads regular status sessions with key customers.Liaisons with vendors; participates in vendor or system selections.Serves as expert on Epic functionality, features and workflows for internal teams, subject matter experts, and end users.Project Manages and leads small to medium size projects with in their own teams or across multiple IT teams.Partners with the Project Management Office to support all phases of project implementation as needed.Facilitates change management of Epic functionality and workflow by insuring integration of industry standards and practices.Leads and validates development and updates of learning materials, job aides and communication for assigned Epic applications in coordination with IT Learning Services and Communication Strategist.Validates in partnership with IT Learning Services the training curriculum for end users.Education QualificationsBachelor's Degree in Information Systems/Business/Healthcare Related Field or Healthcare IT Management (Required)Experience Qualifications5+ years in a healthcare IT environment with a focus on clinical, patient access or revenue cycle applications (Required) and2+ years of leadership experience either in a Team Lead or Project Management role or other equivalent experience (Required)2+ years Epic application experience in assigned module (Required)Skills And AbilitiesCritical thinking: Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)Notable client service, communication and relationship building skills. (Required proficiency)Autonomy/independence: Ability to function independently and as a team player in a fast-paced environment. (Required proficiency)Must have ability to communicate with all levels across the organization including senior leaders to lead discussions resulting in decision-making. (Required proficiency)Demonstrated ability to use Microsoft Office suite and general office equipment (i.e., printers, copy machine, FAX machine, etc.). (Required proficiency)Knowledgeable of ITIL standards. (Preferred proficiency)Knowledge of MS Visio and Project. (Preferred proficiency)Presentation skills: The ability to develop and deliver formal presentations. (Required proficiency)Change Management experience. (Required proficiency)Disaster Recovery testing experience. (Preferred proficiency)Knowledge and experience with HL7 Interfaces. (Preferred proficiency)Knowledge and experience with SQL based applications. (Preferred proficiency)Licenses And CertificationsEpic Certification or Epic Accredited (Required)Epic Application Certification (Required)Resolute Hospital Billing certification required (would prefer to have Claims & Remittance certification as well but not required)Why Golden Technology?Founded in 1997, Golden Technology has grown from a two-person vision into a trusted partner for Fortune 500 clients nationwide. Along the way, we’ve built a culture centered on family, professional growth, and giving back to our communities through our Golden Community initiatives.Here’s What Sets Us ApartFamily-first culture that values balance and support. Career development through mentorship, opportunities, and investment in our people. Community impact by dedicating time, talent, and resources to the places we live and work. What’s In It For YouExciting opportunities with innovative companies. Guidance from a recruiting team with decades of experience. A professional, supportive culture built on trust and collaboration. Ready to take the next step?Apply today and let’s build your brighter future together.