Supervisor Provider Onboarding

Job DescriptionThis position is responsible for overseeing the Provider Onboarding department's daily activities to maximize employee productivity and quality of work, accuracy and timeliness of provider contracting, credentialing, directory accuracy, and servicing tasks within allocated systems.ResponsibilitiesSupervise staff including staff evaluation and performance monitoring; trains and coaches staff to assist in professional development and ensure superior work quality. Develop and oversee the maintenance of training and procedure manuals encompassing all job functions. Ensure work and projects are completed accurately and within schedules; take corrective action, as needed. Monitor workload and inventory within the department to determine appropriate allocation of staff/resources; make adjustments as needed to ensure the team meets production expectations and adheres to performance guarantees and customer service levels. Actively support all functional areas relating to the provider contracting and credentialing processes; advise and provide guidance on related questions and functions and/or escalations. Manage cross-functional communication regarding service levels, department initiatives, issue resolution, and other items that may impact performance guarantees and service to the providers. Manage identified process improvement and escalation issues related to provider contracting and credentialing and provide recommendations to leadership; execute approved initiatives. Prepare and maintain productivity and inventory reporting statistics and review with staff members and leadership. Qualifications5+ years of experience as Individual Contributor w/Associate's degree; supervisory experience preferredStrong organizational and time management skills with the ability to multi-task while maintaining attention to detailStrong analytical, critical thinking and problem-solving skillsExcellent written, verbal, and interpersonal communication skills; ability to interact well with all levels of staff and outside contactsStrong leadership skills with the ability to encourage teamworkKnowledge of group configuration processing policies, guidelines and systemsKnowledge of Delta Dental products, policies, claims, eligibility and underwriting procedures and guidelinesKnowledge of health care industry issuesAbility to present written information and findings, communicate concepts, and make executive-level presentationsPC literacy; MS Office skills (Outlook, Word, Excel, PowerPoint, MS Teams)Base Pay InformationThe national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.Pay Grade 18. $56,900 - $119,200Additional InformationBehind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:Competitive base and incentive pay 401(k) with robust matching and non-matching contributionsRich medical & pharmacy benefits100% employer-paid dental and vision benefitsHolistic wellbeing program with deep financial incentivesGenerous paid time off plus 12 paid holidays and your birthday offCulture of growth and learning: career development; tuition reimbursement; recognition programFamily support: adoption assistance, fertility treatment, child, elder & pet care assistanceSocial responsibility and volunteer opportunitiesEmployee discount programFair Chance Ordinances and Criminal Background ConsiderationsThis position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.About The TeamAt Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.Proof of eligibility to work in the United States must be provided if selected for hire.Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New YorkIf You Are A Current Employee Click Here To Apply