Supervisor Teleria

DescriptionRia Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.About This RoleWe are seeking a dynamic Call Center Supervisor to lead and organize the daily operations of our call center. This role is essential to ensuring high performance, team development, and exceptional customer service through strategic planning and hands-on leadership.Roles & ResponsibilitiesManage and direct the daily activities of call center operators.Supervise, plan, and coordinate call center functions, campaigns, and training sessions.Develop and implement work plans to improve performance and establish measurable goals.Conduct call monitoring, coaching, training, and performance reviews.Ensure compliance with company policies and operational procedures, including disciplinary actions when necessary.Resolve customer complaints and support operators in handling inquiries effectively.Provide ongoing support and training to ensure team members apply best practices.Perform periodic and annual performance evaluations.Monitor KPIs and provide coaching based on performance metrics.Position RequirementsBachelor’s degree or equivalent experience (minimum 3 years in call center operations).Proven experience in team management and performance tracking.Excellent communication and problem-solving skills.Bilingual proficiency in Spanish and English.Strong planning and prioritization abilities.Intermediate proficiency in Microsoft Office Suite (Outlook, Excel, Word).Basic understanding of KPIs and coaching techniques.WORKING CONDITIONSSchedule FlexibilityOvertime: Willingness to support operations with overtime when needed.Work Environment: 100% on-site.Perks & BenefitsLife insurancePartial medical insuranceTuition assistanceEmployee Stock Purchase PlanGrowth opportunitiesRia Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Check out our website to learn more about the company at: http://www.riamoneytransfer.com/