Supply Chain Operation Specialist

Location: Riyadh, Saudi ArabiaReport to: Head of Fulfillment Supply Chain – Middle EastAbout the RoleWe are seeking a highly motivated Supply Chain Operations Specialist to join our Middle East team. In this role, you will be the central control point for our end-to-end B2B supply chain operations across the GCC region. This position is a key talent pipeline for future regional fulfillment leadership.ResponsibilitiesFulfillment Control: Serve as the central control point for daily operations, including customs clearance, warehousing, and last-mile delivery.Order Coordination: Monitor order flow from placement to delivery, ensuring SLA compliance and resolving issues proactively.Customer Interface: Act as the operational contact for customer fulfillment matters, coordinating with sales and customer teams.Inventory Management: Oversee inventory visibility and stock accuracy, planning inter-warehouse transfers to optimize fulfillment.3PL Management: Monitor and manage third-party logistics partners' performance through data analysis and on-ground checks.Data Integrity: Maintain accurate and timely data updates across all fulfillment systems and platforms.RequirementsStrong understanding of B2B fulfillment, including warehouse operations and transport management (LTL/FTL)Solid grasp of supply chain management principles and operational interdependenciesData-oriented with strong analytical and problem-solving skillsHands-on experience managing 3PL logistics systems and workflowsFluent in English with excellent communication and coordination skillsBusiness-driven mindset understanding supply chain's impact on overall performancePreferencesExperience in logistics product design or supply chain process optimizationPerformance MetricsSupply Chain SLA Achievement (Timeliness, Accuracy & Cost)3PL Performance Metrics (On-time Rate, Exception Ratio)Data Accuracy and System Update ComplianceProcess Improvement and Issue Resolution Effectiveness