Qualification: Intermediate/ GraduationExperience: 1-2 years in contact center operations or a relevant fieldOffice Locations: KarachiShift: Rotational 8-hour shiftsKey ResponsibilitiesMust possess excellent written and verbal communication. Handle escalated calls and resolve customer problems. Must Lead and motivate team to optimum performance levels to achieve agreed targets. Deliver all departmental, self, and team KPI's, achieving set targets and objectives. Manage team KPIs and ensure that each member of the team provide optimum level of customer services to the customer.
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