Talent Acquisition Lead - Operations

Plata is a digital financial services and technology company that aims to become the primary financial relationship of Mexican consumers and to reward their financial life through inclusion, simplicity, convenience, trust, and security.Job OverviewCoordinate and optimize talent attraction and selection processes for the Operative Sales roles, ensuring timely and efficient staffing aligned. Ensure the proper execution of recruitment processes, effective use of technology platforms, and continuous improvement in both candidate and stakeholder experience.Responsibilities:Manage the end-to-end recruitment cycle for assigned positions, ensuring hiring deadlines are met.Lead the team of recruiters responsible for Operative Sales roles.Project management for area improvements.Administer and optimize the use of Greenhouse to ensure effective tracking and visibility across all stages of the hiring process.Analyze and report key recruitment performance indicators (KPIs) such as time-to-fill, candidate quality, and source effectiveness.Maintain and oversee relationships with job board providers (e.g., OCC, Indeed, Talenteca), including negotiations, evaluations, and improvement proposals.Identify opportunities for improvement and implement enhancements to tools like Voximplant, focused on process efficiency and candidate experience.Establish clear and timely communication with operational team leadersParticipate in weekly follow-up meetings and monthly performance reviews.Ensure compliance with internal recruitment policies and documentation quality standards.Key Stakeholders:Operations Coordinators for Ambassadors, Telesales, and Promoters.Operations Recruiting TeamExternal vendors and job platform providersTraining, Administration, and Human Resources department.Requirements:Bachelor’s degree in Psychology, Business Administration, Human Resources, or related field.Minimum 2 years of experience managing operational (high-volume) recruitment processes.Experience managing teams.Experience managing team budgets and recruitment costs.Advanced conversational English (required).Proficiency in Greenhouse or similar Applicant Tracking Systems (ATS).Strong experience in recruitment data analysis, reporting and familiarity with external sourcing platforms and professional networks.Preferred: Experience improving automated contact flows (e.g., Voximplant).Ability to manage multiple processes simultaneously and make decisions under pressure.Core Competencies:Organization and follow-up.Analytical thinking.Effective communication.Problem-solving.Sense of urgency and results orientation.