Talent Pool - Global Aftersales Service

Position: Talent Pool - Regional After-Sales Operations ManagementDivision: VinFast Vietnam After-Sales ServiceWorkplace: Hanoi, with overseas assignments as designated Position ObjectiveResponsible for managing, coordinating, and overseeing all after-sales operations withinthe assigned region to ensure efficient service performance, optimized service quality, andenhanced customer satisfaction. Key Responsibilities After-Sales Operations Management Monitor and coordinate after-sales service activities across distributors within theassigned region to ensure effective operations and optimal resource utilization. Supervise and control the implementation of technical rectification programs andproduct recall campaigns according to corporate plans. Support the establishment and development of new Service Workshops (XDV) in theregion. Handle operational issues beyond distributor authority and capability by workingwith internal departments to identify and implement appropriate solutions. Customer Complaint Management Collaborate with relevant departments to receive, assess, and resolve customercomplaints related to service quality and repair operations, ensuring the highestlevel of satisfaction. Spare Parts Management Oversee spare parts operations at dealerships, including inventory control,arrangement, and optimization to ensure efficient usage and timely support forrepair activities.Requirements Job RequirementsEducation Bachelor’s degree or higher, preferably in Engineering, Mechanical Engineering,Business Administration, or related fields.Experience Minimum 7 years of experience in after-sales service, warranty, repair operations—preferably within the automotive or mechanical industry. Experience in project management, operational coordination, and team leadership.Skills Strong leadership, coordination, and team management skills. Excellent communication, negotiation, and complaint-handling abilities. Effective organizational skills, time management, and the ability to respond quicklyto operational issues. Solid understanding of spare parts management, inventory optimization, and supplychain processes.Personal Qualities Strong analytical and problem-solving mindset. High sense of responsibility, able to work under pressure. Proactive, creative, and highly collaborative. Benefits Highly competitive salary package. Diverse bonus schemes: performance bonus, holiday bonuses, and 13th-monthsalary in accordance with company policy. Annual health check-up at Vinmec for all employees. Attractive discounts and privileges across the Vingroup ecosystem: VinFast,Vinhomes, Vinpearl, Vinschool, VinUniversity, and others. Fast-track career advancement opportunities and a clear development roadmap. Professional, modern, and respectful working environment