Team Lead

Job Title: Team LeadCompany: Carpenters Stop Pvt LtdLocation: Biratnagar, NepalEmployment Type: Full-timeJob Summary:The Team Lead at Carpenters Stop Pvt Ltd will be responsible for leading the sales and business development team, driving revenue growth, expanding the customer base, and ensuring smooth coordination with operations, finance, and customer service teams. The ideal candidate is a proactive leader with strong strategic, analytical, and people management skills.Key Responsibilities:1. Sales and Business DevelopmentLead, coach, and motivate the sales team to achieve monthly and annual sales targets.Develop and implement effective sales strategies to expand the company’s market presence.Identify and pursue new business opportunities and partnerships.Maintain strong relationships with key clients and stakeholders.Monitor market trends, competitor activities, and customer needs to refine sales approaches.Prepare and execute promotional campaigns to increase brand visibility and market share.2. Customer Service and Complaint ResolutionEnsure customer queries and complaints are addressed promptly and effectively.Track and analyze recurring issues to identify preventive solutions.Maintain a high standard of customer satisfaction through timely service delivery and consistent communication.Collect and act on customer feedback to improve overall service quality.3. Collection and Credit ManagementOversee collection activities to ensure timely recovery of outstanding payments.Coordinate with the finance department for credit control and risk assessment.Regularly review aging reports and take follow-up action on overdue accounts.Handle bounced cheque follow-ups and ensure proper documentation of financial transactions.4. Branch Operations OversightSupervise daily sales operations and ensure smooth coordination within the team.Monitor branch-level expenses and ensure cost control.Conduct regular team meetings, performance reviews, and motivation sessions.Ensure all branch activities comply with company policies and procedures.5. Payment and Documentation HandlingReview the marketing team’s daily roster and market visit plans.Ensure proper maintenance of client payment records and invoices.Verify timely dispatch of invoices and transaction statements to clients.Coordinate with finance for accurate reconciliation of payments.6. Reporting and Performance AnalysisPrepare and present regular performance and sales reports to management.Track individual and team performance against company targets.Analyze sales trends and suggest actionable.Interested candidate can apply at carpentersfamilyhr@gmail.com